Forward  A Fiserv Podcast

The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.

People are at the Heart of Digital Transformatio‪n

Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.

  • Whitney Stewart Russell, President, Digital Solutions, Fiserv

 

The Power and Promise of Open Banking

In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Henrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape. 

  • Virginia Heyburn, Vice President, Strategy and Business Development, Fiserv 

 

Getting Real-Time Payments Right

COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.

  • Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank
  • Tim Ruhe, Vice President, Real-Time Payments, Fiserv

 

How Cybercriminals Are Exploiting the Pandemic

Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. 

  • Pete Cavicchia, Senior Vice President, Global General Services, Fiserv
  • Jim Penrose, Chief Operating Officer, BlueVoyant

 

Need for Better, Faster Decisions Driving Data Analytics Maturity

COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times.

  • Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, Fiserv

 

Pandemic Highlights the Importance of Compassion in Customer Communications

Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model.

  • Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company
  • Annette Franz, CEO, CX Journey Inc.

 

PPP Lending Transforms Community Institutions into Financial First Responders

Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic.

  • Michael Zagorski, Credit Officer, Belmont Bank & Trust
  • David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv

 

COVID-19 Puts Business Continuity Plans into Action for Citizens Bank

Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis.

  • Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank
  • Matt Wilcox, President, Digital Payments and Data Aggregation at Fiserv