The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.
Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds.
COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times.
Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model.
Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic.
Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis.