The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.
Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.
In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Henrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape.
COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.
Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds.
COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times.
Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model.
Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic.
Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis.