Forward  A Fiserv Podcast

The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.

Blurring the Line Between Fintechs and Financial Institutions

Fueled by open banking, the intersection of fintechs and financial institutions continues to transform the delivery of differentiated, convenient and personalized experiences. In a recent conversation, David McIninch discusses how the evolution is changing how people move and manage money while providing growing opportunities for financial institutions.

  • David McIninch, Senior Vice President, Marketing, Strategy and Product Management, Fiserv

Saluting and Supporting Veterans in the Workplace

Businesses play an outsized role in helping veterans and their families transition to post-service lives. In a recent conversation, Misty Fox from the Syracuse University Institute for Veterans and Military Families (IVMF) and Meg Hendricks from Fiserv discuss how hiring qualified veterans and helping veteran entrepreneurs through initiatives such as supplier diversity can be good for business. Fiserv recently announced an extension of its long-standing partnership with IVMF to help fund veteran and military spouse entrepreneurship programs and initiatives.

  • Misty Stutsman Fox, Director Entrepreneurship & Small Business, Institute for Veterans and Military Families
  • Meg Hendricks, Senior Director, Corporate Citizenship, Fiserv

Digital, Data and the New Payments Landscape

Profound changes to financial and payments ecosystems are underway, underscored by the rapid rise of cryptocurrencies and continued acceleration of digital innovation. In this episode, Byron Vielehr, Head of Digital and Data, Fiserv, discusses the transforming landscape, including the growing importance and implications of stablecoins for financial institutions and businesses.

  • Byron Vielehr, Chief Digital and Data Officer, Fiserv

Realizing the Benefits of RPA: One Bank’s Journey

Robotic Process Automation (RPA) is a rapidly advancing technology for automating repetitive tasks through code that emulates human actions. RPA is on a rocket-ride of adoption, accelerated by both the pandemic and the ongoing need to work faster and more efficiently. In this episode, Jami DeHaven of First Foundation Bank discusses their journey to tap into RPA through partnership with Fiserv.

  • Jami DeHaven, SVP, Director of Enterprise Delivery Services, First Foundation Bank

Getting Communities Back2Business

As businesses continue their recovery from the financial impacts of the pandemic, Fiserv is helping Black- and minority-owned businesses in the hardest hit communities get Back2Business. Along with financial assistance, our Back2Business program provides leading business management solutions from Clover®, small business consulting from our Fiserv experts, strategic partnerships and community engagement.

  • Leslie Pearce, SVP of Inside Sales and Back2Business Champion, Fiserv

Back in the Game: How Fintech Innovation is Redefining the Fan Experience

COVID-19 forced sports venues to rework traditional food and beverage models to focus on contactless, self-service experiences from ordering through pickup. This ongoing transformation is being enabled by digital payments technology that is replacing cash, card swipes, and long lines, with in-app ordering from your seat, digitized receipts, and touchless fulfillment at stadiums across the country.

  • Geoff Johnson, General Manager and Vice President of Bypass, Fiserv

People are at the Heart of Digital Transformatio‪n

Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.

  • Whitney Stewart Russell, President, Digital Solutions, Fiserv


The Power and Promise of Open Banking

In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Henrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape. 

  • Virginia Heyburn, Vice President, Strategy and Business Development, Fiserv 


Getting Real-Time Payments Right

COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.

  • Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank
  • Tim Ruhe, Vice President, Real-Time Payments, Fiserv


How Cybercriminals Are Exploiting the Pandemic

Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. 

  • Pete Cavicchia, Senior Vice President, Global General Services, Fiserv
  • Jim Penrose, Chief Operating Officer, BlueVoyant


Need for Better, Faster Decisions Driving Data Analytics Maturity

COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times.

  • Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, Fiserv


Pandemic Highlights the Importance of Compassion in Customer Communications

Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model.

  • Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company
  • Annette Franz, CEO, CX Journey Inc.


PPP Lending Transforms Community Institutions into Financial First Responders

Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic.

  • Michael Zagorski, Credit Officer, Belmont Bank & Trust
  • David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv


COVID-19 Puts Business Continuity Plans into Action for Citizens Bank

Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis.

  • Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank
  • Matt Wilcox, President, Digital Payments and Data Aggregation at Fiserv