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Forward – A Fiserv Podcast

The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.

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Featured Podcast

How Cybercriminals Are Exploiting the Pandemic

Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. 

  • Pete Cavicchia, Senior Vice President, Global General Services, Fiserv
  • Jim Penrose, Chief Operating Officer, BlueVoyant

Need for Better, Faster Decisions Driving Data Analytics Maturity

COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times.

  • Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, Fiserv

Pandemic Highlights the Importance of Compassion in Customer Communications

Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model.

  • Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company
  • Annette Franz, CEO, CX Journey Inc.

PPP Lending Transforms Community Institutions into Financial First Responders

Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic.

  • Michael Zagorski, Credit Officer, Belmont Bank & Trust
  • David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv

COVID-19 Puts Business Continuity Plans into Action for Citizens Bank

Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis.

  • Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank
  • Matt Wilcox, President, Digital Payments and Data Aggregation at Fiserv