It all starts with awareness
To that end, cybercrime prevention is a call for informed vigilance. Financial institutions shouldn’t fear that raising the topic will cause panic among accountholders. For one thing, accountholders already know about and are wary of cyber fraud. For another, they are eager for sound, safety-enhancing information.
Educating accountholders provides an opportunity for financial institutions to:
- Help accountholders protect themselves
- Strengthen client relationships
- Further establish themselves as a trusted partner
- Help reduce financial institutions’ liability
The challenge, of course, is in providing accountholders with information that is comprehensive yet accessible, useful yet not overwhelming.
Fiserv helps inform consumers
The Digital Banking Safety Center, a Fiserv cybersecurity information hub, provides ready-to-use cybersecurity resources for Fiserv clients to distribute to their staff and accountholders, including:
- Emails on various safety topics such as common scams, age-specific cybercrime and safety readiness
- Social media ads, images and content to promote education
- Training materials for staff such as cyber safety checklists, FAQs and advice
Access to the center is provided at no charge to Fiserv clients.
Tips for consumers
Accountholders can benefit from clear, concise reminders such as these from the Digital Banking Safety Center, a Fiserv cybersecurity information hub:
Use two-factor authentication when available
Employees and customers alike should both opt for two-factor authentication to add an extra level of security. Besides adding your credentials when logging in, a code will be sent to your mobile device through text, phone call or email. This is an additional safety measure so even if you’re logging in from a different, unrecognized device, you can ensure that your account is protected. Never share a one-time code with someone in which you did not initiate contact.
Avoid public Wi-Fi and computers
A public network means that anyone can access your accounts, even if they are password protected. For this reason, avoid accessing your banking app or any other account that can be susceptible to getting breached, like your email. If using a public or shared computer, you should also avoid accessing your bank account online.
Use licensed antivirus software
Keeping your computer updated with a strong antivirus software can protect your devices from malware and other cyberthreats. Additionally, make sure that all your devices’ operating systems and browsers are always current since these updates often address bugs and security threats.
Password protect all your devices
Personal or work devices should always be password protected. As with any password, do not use the same or similar password for all your devices, and do not stay logged in to any of your apps that have sensitive information (like your banking app).