Understanding the Business Value of Branch Modernization

Reimagined branch experiences enable financial institutions to create greater consumer value, loyalty and engagement.

Consumers’ expectations for how they engage with financial institutions are evolving to include greater demand for self-service and digital technologies. Institutions are reimagining the role of the branch and considering alignment between digital capabilities and the physical space. IDC, in collaboration with Fiserv, has identified three key areas where financial institutions can realize significant value from technology solutions by:

  • Improving branch operational productivity for bankers and tellers
  • Optimizing key aspects of branch operations
  • Garnering substantial additional annual revenue

Download the white paper to explore how the real-world use of technology solutions delivers value and benefits to support financial institutions’ branch modernization efforts.

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