How Credit Unions Are Tackling the Great Attrition

As organizations navigate remote, hybrid and return-to-office options, they face the challenges of attracting and retaining talent in a tight labor market. Credit unions in need sought-after finance, IT and customer service professionals are not immune to these challenges.

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Labor shortages, competition for talent and the “great attrition” are front and center as labor markets continue to respond to the effects of the COVID-19 pandemic. Fiserv credit union clients share how they are addressing today’s employment challenges.

One of the things we had to do is shift some marketing resources to recruiting talent. We have marketing now working with our HR Department to come up with campaigns or messaging that attract and entice potential employees, and that is a big shift.

- Brentt Moon, CIO, Azura Credit Union

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