Welcome to the Tech Expert Series. This series consists of webinars focused on specific technology solutions financial institutions are using to increase efficiency, extend resources and improve the customer/member experience. Check out the series below.
Struggling to retain qualified IT people? Fiserv offers IT managed services solutions as an extension of your current team. We enhance your team with just the right amount of resources to help meet your needs. You decide how little or how much. Our highly trained and certified associates understand compliance, security and the specific needs of your industry.
During this event we share use cases showing how your peers have utilized our managed services solutions to support their staff in:
As you begin to reopen branches, rethink the ways you interact with your customers or members, and improve the overall customer experience, it is important for your financial institution to transform your wide area network (WAN) to support these needs. Your WAN is the backbone of your business so a well-designed WAN is a must for providing a positive customer experience. It may be time to revisit your WAN if you are experiencing issues with the following:
Hear the steps you can take to transform the WAN in your organization.
Building out a cloud strategy for your organization can be complex and challenging. Although there are many strategies for building out a cloud roadmap, there are four steps you should consider:
During this event we address all four considerations and how to build them into your cloud strategy.
Imagine a scenario where your customers or members call into your financial institution and are automatically authenticated by validating their phone number and voice biometrics. Picture having the ability to provide the communication channel your accountholder prefers – whether it’s voice, email, webchat, SMS, fax or even social media. Envision accessing real-time and historical data regarding all communications to better understand your overall customer service needs. Hear how an omnichannel contact center manages customer communications across these channels to provide:
The COVID-19 pandemic has changed the world and its effects will last. While organizations spent much of 2020 scrambling to adapt to extraordinary circumstances, there’s no turning back. The next normal has arrived and there is no longer any doubt about the necessity of digital transformation when it comes to an organization’s longevity. Increasing the use of digital technologies while improving productivity, data security and the way in which people interact is at the heart of the new operating model for organizations. Hear how SentrySM Workplace Services from Fiserv can help your organization:
Financial institutions of all sizes can benefit from server monitoring, security patching, desktop support and a wide variety of related technical services that help them get the most from their technology investments. Sentry℠ Remote Management Services (RIMs) from Fiserv frees you to focus on growing your business and serving expanding customer needs while we provide reliable, scalable, high-performance infrastructure and services to support you. In this webcast our expert will share how RIMs provide:
Cyber events require an organized response. When an attack happens, how you respond and how quickly you react can greatly influence the impact of the attack on your organization, finances and reputation. Cybersecurity events are not resolved in a vacuum. Response often requires a joint effort between technical and non-technical teams in order to address all facets of risk posed to the organization. During this webcast our expert helps you better understand:
There are many important steps and considerations for any financial institution researching a move to the cloud. Learn how Fiserv Infrastructure Services can help you evaluate your current environment and data readiness for the cloud. The webcast will also cover the steps needed to migrate workloads and applications to the cloud. Understand how cloud technology can improve operational speed and performance and increase workload scalability, environmental security and stability. During this webcast our expert will reveal the importance of: