Tech Expert Series

Building Your Roadmap for Growth

Welcome to the Tech Expert Series. This series consists of webinars focused on specific technology solutions financial institutions are using to increase efficiency, extend resources and improve the customer/member experience. Check out the series below.

4 Things to Consider As You Take Steps Toward Cloud Migration

Building out a cloud strategy for your organization can be complex and challenging. Although there are many strategies for building out a cloud roadmap, there are four steps you should consider:

  1. Getting an assessment
  2. Understanding which applications you are moving to the cloud
  3. Developing a testing environment before migration
  4. Evaluating and managing the security of your cloud environment

During this event we address all four considerations and how to build them into your cloud strategy.

Adding an Integrated Call Center That Increases Security and Improves the Customer Experience

Imagine a scenario where your customers or members call into your financial institution and are automatically authenticated by validating their phone number and voice biometrics. Picture having the ability to provide the communication channel your accountholder prefers – whether it’s voice, email, webchat, SMS, fax or even social media. Envision accessing real-time and historical data regarding all communications to better understand your overall customer service needs. Hear how an omnichannel contact center manages customer communications across these channels to provide:

  • A secure solution hosted in Fiserv data centers
  • Fraud reduction with call validation and biometrics service
  • Integration with ConvergeIT® IVR (bank by phone), core account processors and other Fiserv application
  • Deployment and support from Fiservs

Transforming Your Workplace Through Secure, Efficient and Productive Technologies

The COVID-19 pandemic has changed the world and its effects will last. While organizations spent much of 2020 scrambling to adapt to extraordinary circumstances, there’s no turning back. The next normal has arrived and there is no longer any doubt about the necessity of digital transformation when it comes to an organization’s longevity. Increasing the use of digital technologies while improving productivity, data security and the way in which people interact is at the heart of the new operating model for organizations. Hear how SentrySM Workplace Services from Fiserv can help your organization:

  • Accelerate your scale, performance and agility with secure cloud modernization
  • Improve security and protect against rapidly evolving identity theft for both employees and members or customers
  • Keep people productive, connected and secure
  • Enhance customer experience and collaboration through integrated omnichannel contact center capability

Improve Efficiency and Availability With Remote Infrastructure Management Services

Financial institutions of all sizes can benefit from server monitoring, security patching, desktop support and a wide variety of related technical services that help them get the most from their technology investments. Sentry℠ Remote Management Services (RIMs) from Fiserv frees you to focus on growing your business and serving expanding customer needs while we provide reliable, scalable, high-performance infrastructure and services to support you. In this webcast our expert will share how RIMs provide:

  • Peace of mind knowing your systems are up-to-date and running at peak performance
  • Minimized risk with 24/7 monitoring and management of your IT assets
  • Options for integrated service add-ons 

What Every Organization Should Know About Cybersecurity Preparedness

Cyber events require an organized response. When an attack happens, how you respond and how quickly you react can greatly influence the impact of the attack on your organization, finances and reputation. Cybersecurity events are not resolved in a vacuum. Response often requires a joint effort between technical and non-technical teams in order to address all facets of risk posed to the organization. During this webcast our expert helps you better understand:

  • The questions you should be asking about the current state of your cyber protection
  • How being proactive can help reduce business interruption
  • How to identify security gaps

Understanding the Important Steps to Cloud Readiness and Cloud Migration

There are many important steps and considerations for any financial institution researching a move to the cloud. Learn how Fiserv Infrastructure Services can help you evaluate your current environment and data readiness for the cloud. The webcast will also cover the steps needed to migrate workloads and applications to the cloud. Understand how cloud technology can improve operational speed and performance and increase workload scalability, environmental security and stability. During this webcast our expert will reveal the importance of:

  • Developing a cloud migration game plan
  • Conducting a cloud readiness assessment
  • Understanding the appropriate systems and applications to migrate to the cloud

About our panel of experts

Rich Ainey, Client Solutions Consultant, Fiserv

In his role as client solutions consultant at Fiserv, Rich utilizes his experience in information technology and knowledge of financial services to deliver advanced solutions tailored to the needs of Fiserv clients. His extensive background in networking, systems administration, virtualization, voice over internet protocol (VOIP) and more ensures every variable in a cloud migration is taken into consideration.

Nayan Patel, Vice President, CyberSecurity and Cloud Practice, Fiserv

Nayan Patel is responsible for finding best-of-breed technology partners and solutions to enable Fiserv clients to secure their technology environment and focus on their core business. Nayan currently leads the Fiserv alliance with BlueVoyant, which offers a comprehensive, state-of-the-art cybersecurity solution designed specifically for financial institutions. He has spent the previous 15 years running technology organizations in the financial solutions space. In his most recent role, Nayan was Vice President, Data Center Operations at Fiserv responsible for providing core and digital services to over 500 banks and credit unions in data centers located across the United States and Canada. In this role, Nayan was responsible for providing platform availability, performance, scalability, compliance and overall data security to over 10 million consumers of financial services technology.

Thank you for your interest in the Tech Expert Series

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