Regulation, technology, and customer expectations have been exerting constant pressure on financial institutions. The pandemic further accelerated changes that were already in motion.
Where are financial institutions with their payments modernization programs? Fiserv partnered with Celent on a "State of the Nations for Payments Modernization" survey and research, which looks at progress made and plans and priorities for the coming year. Importantly a significantly majority said managing costs while responding to changes was difficult.
The survey design allowed us to take a global view and assess differences across regions and institution size. Read the report to learn: