Payments Transformation: Immediate, Intelligent and Inclusive

The sixth edition of the annual Fiserv payments survey highlights the need for financial institutions to prioritize and accelerate their payments modernization and technology transformation to stay competitive.

The 2020 survey, "Payments Transformation: Immediate, Intelligent and Inclusive," indicates that financial institutions are focusing on payments modernization initiatives, such as instant payments, the move to ISO 20022 and the adoption of open banking. At the same time, there is a strategic shift to determining how these changes can work together in an ecosystem and drive value for financial institutions and consumers.

Read the research report for financial institutions’ views on the impact of the pandemic, and their take on developments covering consolidation of payment rails, cash and liquidity management, the shift to cloud-based technologies, and the underlying challenges and opportunities. 

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