Despite the speed at which people move through their lives, there are moments when they pause and take note. Organizations know those moments present an opportunity to interact effectively with customers in a way that enhances engagement and overall experience, whether in person, online or through other communications.
Transactional documents such as monthly bills are still widely read in digital and paper formats. The "Expectations & Experiences: Household Finances" research from Fiserv shows that statements, bills and other transactional documents are valuable touch points in the overall consumer experience framework.
For more information on Well-Timed Words: Monthly Bills Can Enhance Telecommunications Customer Engagement Point of View Paper and other Fiserv solutions, call us at 800-872-7882 or contact us.Contact Us