Sentry Unified Communications

Overview

Sentry Unified Communications is a foundational part of emerging branch transformation strategies. It enables financial institutions to interact with accountholders and staff, improve internal communications and enhance service – all without the need to deploy, monitor or manage IT infrastructure.

Sentry Unified Communications hosted phone system and contact center solutions enable you to securely interact with accountholders using whatever channels they prefer including voice, webchat, email, fax and SMS.  Integration with Fiserv applications, such as core account processors and CRM applications, improves the communication experience for both employees and accountholders.

If you're looking for a more secure and interactive experience for your accountholders, rely on innovative solutions and expertise from Fiserv to make it happen.

Features

• Sentry Unified Communications: ConvergeIT^® VoIP and Contact Center provides tools that empower your teams and product specialists to communicate and collaborate with accountholders via messaging, voice, web, email and fax. This powerful, flexible and secure cloud-based service is offered on a subscription basis, enabling you to add services on demand, control costs and scale as your business grows
• Sentry Unified Communications: ConvergeIT IVR audio response system integrates with your account processing system and provides automated, up-to-date account information quickly and easily over the phone without intervention by a service representative. Multilingual capabilities and custom menus and messages enable accountholders to self-service on frequently requested services such as retrieving an account balance, reviewing transaction history, transferring funds or even reporting a stolen or lost credit card
• Sentry Unified Communications: TrustID Call Authentication separates trusted callers from unverified or potentially fraudulent callers to prevent suspicious actors from attempting to gain accountholder information through contact center agents. The service is able to validate information automatically, instantly and invisibly before the call connects to an agent using the ConvergeIT contact center
• Sentry Network Services: Branch Wireless provides a foundation for branch transformation with secure branch and guest wireless with built-in analytics and multi-device monitoring