Risk OfficeSM from Fiserv is a credit, debit and prepaid card investigative and consultative service you can leverage to manage the impact of fraud on your business.
With Risk Office, you can receive expert direction and optimal risk management services to protect, detect and respond to your institution’s credit and debit fraud risk exposure.
Risk Office is a winner of the FICO Decision Management Award for Fraud Control. The award recognizes outstanding use of predictive analytics and decision management technology. It complements new industry risk tools, like EMV, and adds experienced risk analysts working directly with you to prevent evolving fraud trends – including card-not-present fraud.
We know timing is critical, so Risk Office is designed to help you take action to mitigate risk swiftly. Our team will become your “virtual office” and augment your existing risk management staff, proactively monitoring cases and helping solve the most challenging fraud issues.
Risk Office is available in two service tiers that provide timely, focused service. Both tiers build from the same foundational capabilities provided in Card Risk EssentialsSM from Fiserv that include:
- 100 percent predictive fraud scoring from our neural fraud network
- Compromised card tracking
- Online access to cases
- Case notifications
- Transaction blocking
- An essential fraud rule package from our neural network fraud engine
- Access to risk webinars and Trend Watch notifications
- Optional, fee-based rule authoring services
Risk Office supplements this toolset with enhanced capabilities bundled for your specific risk mitigation needs. These services include:
- Risk Office Advisor: Enhances the capabilities of Card Risk Essentials to provide hands-on, fully assisted support at all times, including:
- An assigned risk analyst for consulting and recommendations
- A rule-authoring service
- A premium fraud rule package
- Analysis of tagged fraud transactions
- Customizable cardholder notification actions
- Monthly risk portfolio reports
- Risk Office Advantage: Our highest level of service involving significant collaboration between Fiserv analysts and your team of risk professionals. You receive all the benefits of our Risk Office Advisor service and the additional capabilities of our RuleManager rule authoring tool. Write your own rules, or collaborate with our Risk Office team to do the work for you. Either approach ensures you’re kept current on fraud prevention, custom mitigation strategies and global rules