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White Papers

Fiserv white papers outline what's happening in the financial services industry, including the latest information on electronic billing and payments, social media, wealth management, mobile banking, government regulations and more.

The Rise of the Mobivore: Serving the Mobile-Only User

March 2015

Mobile-only users – or "mobivores" – are a fast growing segment in the mobile banking population. Serving the small but growing number of mobivores will require financial institutions to think differently about the mobile channel.

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Exceeding the Mobile Adoption Benchmark: Effective Strategies for Driving Greater Adoption and Usage

August 2014

By understanding how mobile banking product attributes and marketing programs impact adoption, financial institutions can develop actionable strategies, such as target marketing and next generation product investment, to drive adoption and increase return on investment.

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The Four Pillars of Mobile Payments – Immediate Opportunities

April 2014

As the trade media focuses on the still-fragmented activity in mobile proximity payments and the mobile wallet at the point of sale, financial institutions are being distracted from the real and immediate opportunities within mobile payments.

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Enhancing the Customer Experience with a Strategic Focus on E-Billing and Online Bill Payment

April 2012

Is your billing and payments technology helping or hindering customer experience? Learn what one biller did to generate and sustain double-digit enrollment figures in both online bill payment and e-billing in less than one year.

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Automated Dual Verification: Developing Multi-Level Controls to Enhance Security and Risk Management

April 2012

Does your financial institution have effective and robust controls to reduce ACH risk? More than ever before, financial institutions are under intense scrutiny to reduce the risk of errors and fraud.

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Mobile Deposit Capture, A Solution for Government

May 2012

The potential scale and impact of mobile deposit capture adoption is enormous, offering a cost-effective tool to lower per-check processing costs.

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Winning the Battle for Consumer Payments

June 2012

Competition from non-traditional payment providers is increasing every day. Find out what tool financial institutions can add to their digital arsenal to achieve a natural advantage.

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Breaking the Mobile Banking Glass Ceiling

May 2012

By addressing five key drivers of consumer adoption, financial institutions can accelerate mobile banking adoption rates and reach the mainstream.

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Snacking, Lunching and Fine Dining: How Mobile is Reshaping Every Banking Channel

February 2012

Just as busier lives resulted in snacking, technology innovations have changed the way people consume banking services. Is your financial institution offering the multi-channel mix consumers now crave?

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