The stakes for online bill payment are high. Research shows over half of bills are paid online. As consumer adoption of electronic payments continues to mature, people have more options when it comes to how they pay.
Consumers are always interested in easier ways to manage their finances and pay bills, and financial institutions can help them do that with online and mobile bill pay offerings. Unfortunately, many consumers don't know or understand the value of their institution's online billing and payment offerings.
By continually communicating with consumers about the control, convenience and security of paying bills via a financial institution's digital channels, banks and credit unions can create deeper, more lasting relationships with their accountholders.Download