Mobiliti™ from Fiserv is among the digital channel solutions helping SunWest Federal Credit Union meet the demands of members who expect anytime, anywhere access to accounts and information.
Focusing on maintaining a strong presence in the region and meeting the on-the-go demands of their transitory membership, SunWest Federal Credit Union partnered with Fiserv to offer a mobile banking solution suited for their needs. Mobiliti paired with complimentary Mobile Adoption Services successfully catapulted the credit union into above average mobile adoption numbers just three months after launching the product.
SunWest’s previous mobile and online banking solutions didn’t meet member needs and didn’t position the credit union to compete with national financial institutions in the region. With many members only residing locally part of the year, digital channels are vital.
SunWest implemented Mobiliti and the ASP version of Corillian Online to provide robust mobile and online banking, and Mobile Adoption Services to employ best practices to boost adoption.
- Within the first two months, 43 percent of SunWest’s online banking users had used Mobiliti
- Most mobile banking users employ the service at least weekly
- SunWest’s digital channel users have a greater propensity to use more services