Disruptive changes within the health care industry are creating a number of billing and payment challenges for health care insurers and providers. An omni-channel approach will facilitate faster, more efficient customer payments, reduce operational costs and improve customer experiences.

More consumers than ever before will have access to health care, and they will be paying more out-of-pocket expenses as patient responsibilities continue to rise.

With the predicted increase in health care bills and payments comes the need for an omni-channel billing and payment strategy, which includes offering a variety of convenient, easy to use payment options to consumers, including under-served and offline individuals who may be participating in health care plans for the first time.


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Health insurers must consider customer acquisition and retention strategies as consumers have a choice in the marketplace. Fiserv offers healthcare solutions to meet marketplace changes while strengthening member relationships.

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Biller Solutions

Biller organizations balance customer demands for multichannel payment and billing options while improving customer satisfaction and reducing costs with Biller Solutions from Fiserv.

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