Sixth Annual Billing Household Survey
Mobile adoption and the coming of age of Gen Y is creating a convergence that is changing how U.S. households receive and pay monthly bills. The sixth annual installment of the Fiserv Billing Household Survey reveals significant growth of consumers paying their bills from smartphones and tablets.
To help billers better understand and navigate the complex and evolving consumer billing and payment landscape, Fiserv sponsors an annual online survey focused on how consumers receive and pay bills from companies that send bills on a recurring basis.
The results are representative of the U.S. population of online households, which is approximately 100 million out of 121 million total U.S. households, and the results are compared to similar surveys sponsored by Fiserv to capture ongoing and emerging trends.