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Research Papers

Get access to exclusive research from Fiserv and our valued partners. Our research papers reveal the latest findings and provide insights about emerging financial services industry trends.

Sixth Annual Billing Household Survey

December 2013

Mobile adoption and the coming of age of Gen Y is creating a convergence of macro forces that is fundamentally and forever changing how U.S. households receive and pay their monthly bills. The sixth annual installment of the Fiserv Billing Household Survey finds that consumers are paying their bills in more ways than ever before, with the number of consumers paying bills from smartphones and tablets growing significantly.

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Capturing New Revenue Through Data Aggregation

July 2012

Survey finds that investors are looking for more holistic advice when it comes to managing their total financial picture, however many advisors are not taking advantage of today’s automated aggregation solutions to eliminate the time-consuming manual data entry of held-away assets.

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2011 Consumer Trends Survey Shows Financial Services Continue the Digital Shift

February 2012

Consumers are increasingly turning to online and mobile channels for everything from opening accounts to sending and receiving money. As consumers’ lives become more digital, new services, such as mobile payments, as well a more established ones, such as e-bills, are poised for growth. This consumer survey, now in its tenth year, identifies ongoing and emerging trends within online banking, mobile banking and tablet banking, as well as trends related to the transactions conducted in these channels.

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Con Edison E-bill Study: Measuring the Impact of Electronic Billing on Critical Customer Success Factors

November 2011

Con Edison of New York teamed with Fiserv and AccuData to quantify the business value it derives from delivering bills electronically to customers through its own website and online banking bill payment portals.

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Social Media Behaviors Put Consumers at Greater Risk for Identity Fraud

February 2012

Read the 2012 Identity Fraud Report by Javelin Strategy & Research to learn what steps consumers can take to minimize their risk.

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