MutualBank CIO Gary Kern chose Nautilus® from Fiserv to help the mortgage department automate manual loan servicing tasks and achieve dramatic time savings – setting a new standard for the entire enterprise.
Although MutualBank used Nautilus for storing electronic copies of mortgage loans, it still relied on the original paper files for loan servicing. However, now loans are automatically imported, captured, indexed and digitally stored in Nautilus, which allows users to quickly retrieve, view, annotate, revise and distribute loan information without leaving their desks.
Loan inquiries are handled in minutes rather than hours, usually during the first conversation with a customer. Manual file transport, printing, scanning and indexing have been eliminated, resulting in significant time savings. The bank's efficiency ratio has improved.