The millennial generation is coming of age, taking on more financial responsibility and beginning to flex their financial and social muscle. Billing organizations must know how to serve and satisfy millennials’ unique billing and payment practices and preferences.

The millennial generation is coming of age, and as this largest, most-connected generation in U.S. history establishes themselves and their households, billing organizations must know how to serve and satisfy millennials’ unique billing and payment practices and preferences – which include a greater need for choice, speed, mobile capabilities, card-funded payments and self-service engagements.

Billers that don’t react to the changing financial habits and behaviors of this vocal and powerful generation risk their satisfaction and loyalty, which may lead to a negative reputation in the marketplace.

Read our research paper to learn more about the billing and payment impact of this powerful generation.

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Biller Solutions

Biller organizations balance customer demands for multichannel payment and billing options while improving customer satisfaction and reducing costs with Biller Solutions from Fiserv.

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Millennials Driving Bill Payment Speed and Mobility Infographic

Millennials are driving bill payment speed and mobility. Learn what this generation demands from their billers.

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