With planning assistance from Fiserv, Fairfax County Federal Credit Union was able to recover from a data center fire and resume business in record time.

Challenge

Fairfax County Federal Credit Union faced the loss of its in-house computer operations and data as the result of an accidental fire in its office headquarters.

Solution

Configuration of the DNA® account processing platform and network for redundancy and manageability, along with timely assistance from the DNA client care team, enabled Fairfax to implement a recently completed business continuity plan that flawlessly executed failover operations to a remote site and allowed rapid restoration of the in-house data center.

Proof Points

  • Data center up and running less than 24 hours after disaster
  • DNA environment configured to match in-house skills, facilitating rapid recovery
  • Client care response from highest levels of Fiserv organization

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Resources

Solution

DNA Platform

DNA® from Fiserv is a modern, flexible, real-time account processing platform with a unique open architecture and a person-centered data model. It helps financial institutions operate more efficiently, capture complete customer relationships and adapt to changing business needs.

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