Making It Easy

People move and manage their money in a variety of ways. Their preferred method – mobile, web, in-person, or voice – can vary from one moment to the next. As more nonbank providers offer mobile apps and services to pay bills and manage money, consumer options are increasing – and there’s a growing comfort level to use them. Understanding how and why consumer financial preferences are evolving is essential to delivering the just-in-time experiences people expect.

For data and insights on the choices consumers make, download our report, 2017 Expectations & Experiences: Channels and New Entrants.

Person to person payments survey results

 

About Expectations & Experiences

Conducted by Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

 

Survey question to those interested in voice banking: Which of the following banking functions would you like to perform? Select all that apply.

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