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Enterprise Alerts White Paper

A comprehensive alert strategy provides banks and credit unions with the opportunity to help consumers redefine how they monitor and manage their finances, and to create a platform for interactive finance.

Consumers want more control when it comes to managing their finances. Wherever they are and whenever they need to know, they expect access to up-to-date information about their financial situations. Alerts can provide
consumers – ranging from those concerned with indebtedness to savvy financial managers – with the up-to-the-minute knowledge needed to avoid fees and capitalize on opportunity. For financial institutions, alerts provide a way to offer customers a more-interactive relationship, while lowering costs to comply with mandates for customer communications and tracking.

As financial institutions build their enterprise alert platforms, they will need to address several questions:

  • How are first-time digital banking customers with no digital credentials enrolled and supported?
  • How are security and privacy handled within mobile and tablet banking and across other channels?
  • What reporting is needed?
  • What levels of auditing are required for compliance purposes?
  • How will the enterprise respond to customer queries egarding alerts they have received?

To address these questions, financial institutions must ensure that they build an enterprise alert platform that is seamlessly integrated with all channels to support information access and management reporting.

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