Consumers in a "want it now" world are using multiple devices and channels to access their bills. They expect a satisfying experience no matter how they engage. It's up to organizations to leverage those expectations.
Despite the speed at which people move through their lives, there are moments when they pause and take note. Organizations know those moments present an opportunity to interact effectively with customers in a way that enhances engagement and overall experience, whether in person, online or through other communications.
This infographic based on the "Expectations & Experiences: Household Finances" research from Fiserv shows that statements, bills and other transactional documents are valuable touchpoints in the overall consumer experience framework.