Meeting rapidly evolving consumer expectations presents both a challenge and an opportunity for financial institutions. Developing an intelligent digital bill payment experience can position financial institutions around helping people, deepening loyalty and driving satisfaction.
Paying bills on the go is the standard, rather than exception. And with each advancement in technology, such as mobile bill capture, consumer expectations rise for all providers, whether through online banking with financial institutions or paying directly on a biller’s site.
The key is to understand the challenges, take advantage of the opportunities and develop a digital payments strategy around the principles that respond to those rising consumer expectations.Download