Understanding consumers’ needs and aspirations is fundamental to designing financial services that help them manage and move their money easily and quickly – whenever, wherever. Expectations & Experiences, our quarterly consumer trends survey, along with ongoing research and focus groups sponsored by Fiserv, provides actionable insights on what drives everyday financial habits and major life decisions. From how consumers select their financial providers to their attitudes on paying bills, mobile banking and emerging trends, our research helps keep you up to date on the constantly evolving financial lives of your customers.

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