Since moving to outsourced account processing, Carrollton Bank has transformed its organization to provide a better customer experience.
Migrating to outsourcing helped the bank move away from spending time and energy on being a data center to focusing on their customers and how the bank can provide more efficient service.
"Prior to migration, we were implementing one or two new programs per year. Since we've outsourced, I would say our average is about eight new products a year," said Stosha Flowers, VP, Information Technology, Carrollton Bank. "We simply could not have done that had we stayed in-house."