Carrollton Bank migrated to outsourced account processing to save time and reduce expenses. The bank also feels it can provide better customer service by positioning its staff away from back-office functions and into customer-facing roles.
Since the migration, the bank has:
- Increased its asset size from $700 million to $1.3 billion
- Utilized existing staff in more efficient, customer-focused roles without increasing staff size
- Added two new branch locations
- Increased its product offerings and decreased time to market for new solutions