Broadway Bank is reinventing the customer experience – using the right technology, branch design and service model to transform in-person banking.

"In order for us to remain a viable competitor, we have to really make sure that our solutions are innovative and so are our banking centers," said Rene Alfaro, SVP, Personal Banking Group operations director, Broadway Bank.

The bank has partnered with Fiserv to complement its branch banking initiatives with innovative solutions that streamline processes and help them focus on the customer.

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Engage℠ from Fiserv is a personalized toolset that unifies customer and account information, business processes and decision-making into a centralized view across multiple channels.

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