The auto industry continues to rebound from the economic downturn. As more and more consumers hit the road in new vehicles, auto finance retail loan balances are trending upward.

Today’s consumers expect to manage their financial lives with 24/7 access to online and mobile channels, yet the lending industry has been slower to provide these self-service, digital capabilities. Innovative, redesigned auto servicing technology allows lending organizations to increase the number and quality of digital interactions.

At the same time, seamless, multichannel integration and enterprise accounting management provide the experience borrowers and servicers expect. In short, technology, including a shift away from disparate, siloed systems, can change how auto servicing solutions are provided to the marketplace.

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