ATM Solutions, the largest independent operator of retail ATMs in Africa, must ensure that its network of more than 5,300 ATMs is operating at peak efficiency. Ensuring the highest availability of each machine is paramount.
ATM Solutions had outgrown its ATM management system. The company needed a more automated and cost effective solution for ATM monitoring, tracking and problem resolution.
Using Device ManagerTM from Fiserv, ATM Solutions can now manage the availability of its ATM network in a seamless, automated fashion – from fault detection to resolution and reporting. The solution delivers event-driven problem management capabilities to receive, analyze, respond to and manage critical self-service device information.