When Associated Bank needed a tool to tackle new process automations, it turned to Nautilus® from Fiserv. The bank saw Nautilus as the solution to take its content management strategy to another level, beyond gains in paperless processing.

Challenge

Associated Bank already knew the value of minimizing paper-based processes with a document management system. It wanted to achieve even better results by applying the use of document management technology throughout the enterprise.

Solution

Associated Bank adopted Nautilus as its enterprise content management solution and began to transform its usage from archival-based to  workflow-based. The bank takes full advantage of Nautilus capabilities, targeting its default loan servicing and deposit operations, which now operate in a virtually paperless environment.

Proof Points

The transformation has saved Associated Bank significantly in both time and money. Within deposit operations, a third of the 65,000 electronic deposit documents sent to bank operations each month require no manual intervention. In default loan servicing, the bank was able to automate reporting and retention, reduce reporting errors and implement consistent processes.

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