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All Case Studies

$570 Million Fauquier Bank Switched Account Processing Providers and Is on Track to Save a Million Dollars

July 2010

The Fauquier Bank in Warrenton, Virginia converted to Fiserv from an overly complex core system. Working together, the bank, Harper McNeil, Inc. and Fiserv carried off a smooth conversion. Within seven months, core processing costs were eight percent less than under the previous contract.

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1st Mariner Bank Case Study

August 2014

When 1st Mariner Bank decided to reach customers via a mobile channel, it wanted to do it all the way. The bank provided a full range of mobile offerings via Mobiliti from Fiserv, and it then went the extra mile to ensure customers took full advantage.

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ACLEDA Bank Plc. Case Study

January 2015

Award-winning ACLEDA Bank Plc. (Association of Cambodian Local Economic Development Agencies) is Cambodia’s leading commercial bank. In April 2010, it deployed mobile banking from Fiserv for its existing customers.

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AmericanWest Bank Switched to Outsourced Solution from Fiserv

December 2012

As the burden and cost of maintaining its disaster recovery program increased, AmericanWest Bank decided to switch to a hosted Fiserv environment. They soon discovered other advantages, such as the solution's on-demand scalability.

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AML Manager Automates Compliance Processes for Texas Bank

June 2012

Challenged by manual processes and paper reports, National Bank sought an easier way to monitor transactions and suspicious activities. AML Manager from Fiserv was an efficient solution to help the bank comply with the USA PATRIOT Act and satisfy OFAC and FinCEN requirements.

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Apple FCU Picks Risk Office from Fiserv To Fight Debit Fraud

August 2011

After experiencing $21,000 in fraud in a single day, Apple Federal Credit Union went to Fiserv for help. They started using Risk OfficeSM and within six months saw savings.

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Attracting and Retaining Customers with Business Process Manager for Precision

September 2014

Account opening at First National Bank of Talladega was a cumbersome, manual process. Partnering with Fiserv, the bank found an efficient solution that generates new business through referrals and promotes more services to current customers.

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Bangkok Bank Public Company Limited Case Study

April 2014

Delivering feature-rich mobile banking and payments is a strategic priority for Bangkok Bank Public Company Limited (Bangkok Bank).

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Bank Enhances Board and Executive Reporting with Business Analytics for Precision from Fiserv

July 2012

Providing comprehensive board and executive reports has always been important to West Texas National Bank. With Business Analytics from Fiserv, the bank transformed this function and realized considerable savings.

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Bank of Cape Cod Case Study

October 2014

Bank of Cape Cod wanted to bring its website to the next level to increase customer engagement. The established relationship with Fiserv drove collaboration to a new, progressive website.

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Bank of Ireland Case Study

November 2014

Bank of Ireland wanted to do more than provide basic mobile banking features. The bank built customer engagement in a meaningful way by delivering real-time messages to its customers.

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Bank Uses Fiserv Solution to Automate Wire Transfers

July 2012

Leaders at the $950-million bank recognized the need for a better system, so they turned to their trusted partner, Fiserv. By deploying WireXchange® for Precision® from Fiserv, the organization significantly reduced wire transfer processing time.

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Bath Savings Institution: Saving Time and Resources with Director Workflow

November 2012

Bath Savings Institution had long-standing, paper-based work processes for paying bills. Director® Workflow: Accounts Payable from Fiserv moved the bank into a paperless environment for greater efficiency and transparency.

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BECU Popmoney Case Study

September 2013

Consumers are looking for ways to make payments faster, easier and more convenient. Learn how BECU meets that expectation with Popmoney® from Fiserv, enabling members to send or receive money from anyone they know or owe.

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Bell State Bank & Trust Case Study

October 2014

Bell State Bank & Trust expanded into new markets and increased mobile banking adoption with Mobile Source CaptureTM from Fiserv.

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Branch Source Capture Eliminates Deposit Cut-Off Time for Merchants Bank Customers

September 2011

After setting a goal to become paperless in their 34 branches across the state of Vermont, Merchants Bank selected Branch Source Capture™ from Fiserv to get the job done.

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CAMPUS USA Credit Union Case Study

April 2012

CAMPUS USA Credit Union decided to explore its options for an online payment application after learning its existing provider was moving to a new processing model. After a thorough evaluation, CAMPUS converted to CheckFree RXP.

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Chessie Chooses UChoose Rewards

September 2011

When this credit union went looking for a rewards program that offered better redemption options for its members, it chose UChoose Rewards® from Fiserv.

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Columbia State Bank Optimizes Performance Through Improved Business Intelligence Reporting

July 2012

Columbia State Bank deployed Business Analytics for Precision® from Fiserv to more effectively manage its high volume of business intelligence data. The result has been enhanced performance across the enterprise.

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Dover Federal Credit Union Case Study

October 2014

Dover Federal Credit Union wanted to attract a younger demographic through providing better digital services. With evolving online and mobile channels, they needed a partner to help them keep up, as well as anticipate the future.

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E-contracting Enables Big Efficiency Gains for Auto Credit and Funding

June 2014

With the help of Fiserv, Toyota Financial Services has integrated paperless contracting into its business practices to enhance the borrower and dealer experience while increasing efficiencies during the loan credit and funding process.

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Enterprise Bank - Winning New Deposits with Merchant Source Capture

September 2012

Learn how Enterprise Bank, a $1.5B asset institution with 19 branches, carried out an aggressive deployment of Merchant Source Capture from Fiserv that resulted in stronger customer relationships and new business opportunities.

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Fairfax County Federal Credit Union Case Study

September 2014

With planning assistance from Fiserv, Fairfax County Federal Credit Union was able to recover from a data center fire and resume business in record time.

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First National Banking Company Improves Efficiency with Integrated Fiserv Solutions

July 2012

The First National Banking Company sought to improve efficiency by choosing a single vendor whose integrated solutions eliminate the need to access multiple applications to accomplish similar tasks. Fiserv solutions saved time and enhanced customer service.

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First State Bank Case Study

August 2013

The strain of keeping up with software updates and maintaining aging hardware drove First State Bank to seek a more efficient account processing method. By outsourcing operations to Fiserv, the bank is enjoying significant savings and opportunities for growth.

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FirstMerit Bank Drives Mobile Banking Success with Mobiliti Advantage

August 2012

To meet the needs of their customer base, FirstMerit sought out a best-in-class mobile banking solution that could easily integrate into its account processing system. After meeting with several mobile banking vendors, the bank chose Mobiliti Advantage™ from Fiserv.

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Fiserv Helps U.S. Bank Emerge as a Leader in Automotive Leasing and Remarketing

August 2012

U.S. Bank increased the performance of its indirect auto lending portfolio without straining existing resources by using Vehicle Remarketing and Lease Maturity Management from Fiserv.

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Fiserv Solution Supports Texas Bank's Growth Through Multiple Acquisitions

July 2012

Requiring a system that would support its growth and operational efficiency objectives, Prosperity Bank selected the Precision® bank platform from Fiserv to replace its existing core software and initiated a valuable strategic partnership.

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Five Points Bank Case Study

October 2014

Five Points Bank used Business OnlineTM and Mobiliti BusinessTM from Fiserv to expand its commercial customer market share and maintain its status as a technology leader in the region.

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Fulton Financial Corporation

January 2015

Fulton Financial Corporation needed an account analysis solution that could provide support at a holding company level, simplify reporting and generate income. Weiland Account Analysis™ from Fiserv delivered this, plus customized reporting ability and personalized service.

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Granite State Credit Union Case Study

September 2014

An automated review and approval process enabled by Nautilus® from Fiserv helps Granite State Credit Union to pay vendors faster and spend far less staff time and resource on the task.

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Granite State Credit Union Leverages Digital Channels

March 2014

Granite State Credit Union turned to a complete array of fully integrated digital banking solutions from Fiserv to deliver the digital banking experience its members expect.

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Increasing Customer Satisfaction and Loyalty with Bill Pay

June 2012

When First Harrison Bank deployed CheckFree® RXP® for Precision® from Fiserv, the bank was among the first of its peers to offer online bill payment and presentment. Today, the bank continues to experience bill payment growth and high customer satisfaction levels.

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Integrated Desktop from Fiserv Saves Time, Boosts Productivity

September 2011

When it came time to switch EFT processors, West Milton State Bank chose Integrated DesktopSM from Fiserv. Freed from double work and time-consuming processes, this community bank can now focus on doubling business.

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Integrated Digital Solutions from Fiserv Drive Growth and Retention at Finger Lakes Federal Credit Union

July 2014

To secure continued growth and profitability, Finger Lakes Federal Credit Union enhanced its digital banking and payment capabilities, including enriched functionality for online, mobile banking and bill pay.

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Lincoln Financial Group Retirement Illustrator Case Study

November 2013

Learn how advisors from Lincoln Financial Group produced over $100 million in sales in 28 weeks using Retirement Illustrator from Fiserv.

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Mercantile Bank Seizes an Opportunity with Weiland Account Analysis

March 2014

Weiland Account Analysis™ from Fiserv helped Mercantile Bank win commercial customers, develop new revenue streams and boost efficiency.

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Millennium Bank Case Study

October 2013

A $315 million bank, extends cut offs and reduces costs with Branch Source Capture™ from Fiserv and the Fiserv Clearing Network. Click here to download the case study.

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Navigant Credit Union Case Study

June 2013

After adopting some item processing solutions from Fiserv, Navigant Credit Union increased efficiencies and integration points to better serve its growing market of retail and business members.

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New Peoples Bank Deploys Director System-Wide to Provide Superior Customer Service

October 2012

New Peoples Bank needed tools that would boost efficiency while helping facilitate customer service. Read how their choice of the Director suite from Fiserv to store and manage its digital content not only put customer information at the fingertips of bank employees, but helped streamline work processes as well.

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Outsourced Precision from Fiserv Provides Ease of Use and Efficiencies

July 2012

With a history of outsourcing account processing, Union Bank understood the benefits of this delivery option. When the bank’s leaders learned they could achieve greater flexibility, integration and support from Fiserv, they seized the opportunity to move forward.

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Outsourced Precision Processing Helps Texas Bank Weather Hurricane Ike

February 2010

Located near the Texas Gulf Coast, the First National Bank of Lake Jackson faced its largest-ever storm strike when Hurricane Ike barreled toward the city. Outsourced processing from Fiserv kept the bank operating even during the storm.

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PayChoice Delivers Immediate Benefits for Hamilton State Bank

June 2014

Hamilton State Bank chose PayChoice®, a leading online payroll, tax administration and employee management solution, to expand their offerings to business customers.

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Pentagon Federal Credit Union Goes Paperless with Fiserv

August 2012

A large credit union describes the cost savings and efficiencies gained by going paperless with integrated lending solutions from Fiserv.

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Property Management Lockbox Solution from Fiserv Supports Industry-Leading Service and Rapid Growth

May 2012

Fiserv and Pacific Western Bank, known for its dedication to helping businesses optimize cash flow and enhance efficiency, developed a lockbox solution that could handle the bank’s rapid growth and solve many of the problems that impede productivity and cash flow.

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Puget Sound Energy Company Chooses Integrated Billing and Payment Solutions from Fiserv to Reduce Costs and Delight Customers

October 2012

As a customer-centric organization, Puget Sound Energy (PSE) always strives to enhance the customer experience. Learn how the state of Washington’s largest and oldest local energy company improved customer satisfaction by providing reliable and flexible billing and payment options through a multi-channel suite of solutions from Fiserv.

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Real-time Teller Capture Solution Slashes Costs and Improves Operations at Fairwinds Credit Union

March 2015

Fairwinds Credit Union dramatically reduced deposit chargeoffs, improved returned items processing times and gained efficiencies throughout its operations by moving from batch-based branch capture technology to tMagic™ for DNA™, a real-time teller capture system from Fiserv.

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Regional Broker-Dealer Expands High Net-Worth Market Share, Increases Assets Under Management and Improves Operational Efficiencies

March 2012

A regional broker-dealer with more than $72 billion in assets under management wanted to expand its mutual fund advisory (MFA) and separately managed accounts (SMA) programs by developing an improved fee-based offering. The regional broker-dealer implemented Unified Managed Accounts, part of Unified Wealth Management Platform from Fiserv.

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Retirement Ilustrator Case Study

February 2013

Retirement Illustrator from Fiserv is an innovative retirement planning solution powered by Monte Carlo simulations and What If capabilities.

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Selecting an Account Processing Platform to Support Rapid Growth and Expanding Customer Needs at Heritage Bank

August 2014

In the midst of several mergers and acquisitions, Heritage Bank needed a new account processing platform to support its growth strategy. It found it in the DNA account processing platform from Fiserv.

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Sound Strategic Planning Choices Result in Unprecedented Growth for TS Bank

July 2012

Before the economic downturn struck, leaders at TS Bank had the foresight to prepare. A combination of smart business decisions and investment in technology from Fiserv has sparked bank growth of more than 200 percent since 2004.

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SunWest Federal Credit Union Case Study

October 2014

Mobiliti from Fiserv is among the digital channel solutions helping SunWest Federal Credit Union meet the demands of members who expect anytime, anywhere access to accounts and information.

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Tech-Savvy Intracoastal Bank Grows Deposits Through RemitStream Property Management Solutions

December 2012

Intracoastal Bank wanted to increase deposits and compete with national banks in the commercial space. After choosing the Premier® bank platform, the bank again turned to Fiserv to establish its property management lockbox business.

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The First National Bank of Long Island Case Study

September 2014

The First National Bank of Long Island was feeling the pressure of an outdated document storage system. The space required to store loan files was taking its toll, and the bank’s processes were inefficient. In order to grow, the old system had to go.

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Top 20 Bank Leverages CheckFree RXP from Fiserv to Drive Online Bill Pay Success

June 2011

The bank turned to Fiserv to convert its bill payment service to CheckFree® RXP®. In the 12 months following conversion, the bank saw progress in almost every customer metric, from enrollment, to usage, to satisfaction.

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UChoose Rewards from Fiserv Helps Pinnacle Bank KMN Boost Commercial Debit Card Usage by 33%

September 2011

Looking to increase awareness of its debit card portfolio, Pinnacle Bank KMN implemented a campaign to generate excitement among cardholders for the bank's new loyalty program, UChoose Rewards® from Fiserv, and boosted debit card usage.

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Unifying Three Banks with a Single Outsourced Solution from Fiserv

July 2012

With three different banks running different bank platforms, a Nebraska holding company needed to unify the organizations into a single, progressive financial institution. To accomplish that, bank executives chose Precision® from Fiserv.

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United Prairie Bank Case Study

April 2015

United Prairie Bank used Relationship Rewards for Premier to implement a rewards product offering and create customized incentive checking accounts. These initiatives helped the bank drive utilization of mobile technologies and promote consumer self-service.

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Using Fiserv Technology to Achieve Growth in an Ultra-Competitive Market

July 2012

With more than 260 competitor locations within a 25-mile radius, Rayne State Bank and Trust Company needed to operate efficiently to thrive. Leveraging technology from Fiserv, the bank increased assets and profits, without adding staff.

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West Alabama Bank & Trust Case Study

June 2013

Discover how one Fiserv client, faced with the loss of 20 critical servers, was able to quickly rebuild the servers from scratch and recover all of its lost data thanks to Data Vaulting from Fiserv.

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West Texas National Bank Uses Precision Bank Platform from Fiserv to Achieve Significant Growth

July 2012

Following the merger of three banks into the newly chartered West Texas National Bank, the company’s executives set about unifying the new organization. WTNB aimed to spark new growth by combining operations, enhancing customer service and generating efficiencies.

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Wintrust Financial Corporation Case Study

August 2014

Looking for a way to help its 15 banking subsidiaries improve their approach to contacting prospects and customers and leverage their entrepreneurial spirit, Wintrust Financial Corporation selected EnActTM, a flexible and proven CRM platform.

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