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All Case Studies

1st Mariner Bank Case Study

August 2014

When 1st Mariner Bank decided to reach customers via a mobile channel, it wanted to do it all the way. The bank provided a full range of mobile offerings via Mobiliti from Fiserv, and it then went the extra mile to ensure customers took full advantage.

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A Large Wealth Management Firm Transforms Its Advisory Business Case Study

June 2016

A top 5 investment advisory firm sought to upgrade its Rep-As-Portfolio Manager solution. The firm chose Fiserv to improve the operational efficiency of its financial professionals to increase their capacity to engage more clients.

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ACLEDA Bank Plc. Case Study

September 2015

Award-winning ACLEDA Bank Plc. (Association of Cambodian Local Economic Development Agencies) is Cambodia’s leading commercial bank. In April 2010, it deployed mobile banking from Fiserv for its existing customers.

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Alerus Financial, N.A. Case Study

September 2015

In a competitive market, Alerus Financial knew offering online and mobile banking services to customers was no longer an option, but a requirement to ensure customer satisfaction and loyalty.

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Align Credit Union Case Study

December 2015

Align Credit Union is squarely focused on meeting the unique needs of its members. To do so, the credit union has employed a digital strategy with mobile deposit powered by Mobile Source Capture™ from Fiserv.

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ATM Solutions Case Study

May 2016

ATM Solutions, the largest independent operator of retail ATMs in Africa, must ensure that its network of more than 5,300 ATMs is operating at peak efficiency. Ensuring the highest availability of each machine is paramount.

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Attracting and Retaining Customers with Business Process Manager for Precision

September 2014

Account opening at First National Bank of Talladega was a cumbersome, manual process. Partnering with Fiserv, the bank found an efficient solution that generates new business through referrals and promotes more services to current customers.

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Bangkok Bank Public Company Limited Case Study

September 2015

Delivering feature-rich mobile banking and payments is a strategic priority for Bangkok Bank Public Company Limited (Bangkok Bank).

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Bank of Cape Cod Case Study

October 2014

Bank of Cape Cod wanted to bring its website to the next level to increase customer engagement. The established relationship with Fiserv drove collaboration to a new, progressive website.

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Bank of Ireland Case Study

September 2015

Bank of Ireland wanted to do more than provide basic mobile banking features. The bank built customer engagement in a meaningful way by delivering real-time messages to its customers.

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Bank Zachodni WBK Case Study

December 2015

When the Santander Group acquired Belgian KBC Bank's Polish operations and merged it with Bank Zachodni WBK, it turned to Fiserv to manage the data migration onto its trusted Signature® platform.

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BankLiberty Case Study

September 2015

BankLiberty built a strong foundation as a high touch institution by offering services to attract digital savvy customers. The bank implemented Mobiliti™ from Fiserv and In less than three years, the majority of BankLiberty’s online banking customers are now dedicated Mobiliti users.

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Bell State Bank & Trust Case Study

October 2014

Bell State Bank & Trust expanded into new markets and increased mobile banking adoption with Mobile Source Capture™ from Fiserv.

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Bill Pay Call Center Case Study

August 2015

Fiserv Research Confirms the Value of Personal Interaction in Increasing Bill Pay Adoption

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Cardtronics Case Study

April 2016

Integrated Currency Manager™ and Device Manager™ from Fiserv give Cardtronics a powerful advantage through automation, integration and increased business intelligence.

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Central Bank Case Study

August 2015

A commitment to a transparent, customer-centric business development approach led Central Bank to EnAct from Fiserv. The solution has increased sales productivity and enabled greater collaboration across business lines.

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Central Keystone Federal Credit Union

April 2016

Preparing the NCUA 5300 Call Report can be tedious and time-consuming. Central Keystone Federal Credit Union saves time and effort in completing this task by using Wisdom™: 5300 Call Report Assistant from Fiserv.

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Central Valley Community Bank Case Study

September 2015

Central Valley Community Bank built a stellar reputation based on strength, security and client advocacy. As the digital revolution changed the financial services landscape, the bank met the growing digital demands of its customer base with Corillian Online® and Mobiliti™ from Fiserv.

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CheckFreePay Case Study

January 2016

RealPage found convenient bill pay for renters, security and costs savings for property managers in partnering with CheckFreePay® from Fiserv.

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Claremont Savings Bank DNA Case Study

February 2016

Claremont Savings Bank steps forward with a branch of the future that integrates new technologies with DNA® from Fiserv.

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Columbia State Bank Optimizes Performance Through Improved Business Intelligence Reporting

July 2012

Columbia State Bank deployed Business Analytics for Precision® from Fiserv to more effectively manage its high volume of business intelligence data. The result has been enhanced performance across the enterprise.

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Dover Federal Credit Union Case Study

October 2014

Dover Federal Credit Union wanted to attract a younger demographic through providing better digital services. With evolving online and mobile channels, they needed a partner to help them keep up, as well as anticipate the future.

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E-contracting Enables Big Efficiency Gains for Auto Credit and Funding

March 2016

With the help of Fiserv, Toyota Financial Services has integrated paperless contracting into its business practices to enhance the borrower and dealer experience while increasing efficiencies during the loan credit and funding process.

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Efficient Fraud Prevention and a Better Customer Experience Case Study

October 2015

Five Points Bank chose Onboard Advisor from Fiserv to spot potential fraud risks during account opening while also streamlining the process.

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Enterprise Bank Case Study

November 2015

At Enterprise Bank, mobile banking is an integral part of their digital strategy. After successfully rolling out Mobiliti™ from Fiserv for retail customers, the bank's small business customers were eager to have mobile access to their commercial accounts.

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ESL Federal Credit Union Case Study

October 2015

Once ESL Federal Credit Union entered the business banking market, it needed more intensive account analysis functionality to position itself as a trusted financial advisor to its customers. Weiland Account Analysis™ from Fiserv offered ESL the capability to exceed its members’ needs.

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Fairfax County Federal Credit Union Case Study

September 2014

With planning assistance from Fiserv, Fairfax County Federal Credit Union was able to recover from a data center fire and resume business in record time.

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Firefly Credit Union Turns Months-Long Backlog Into Same-Day Processing Case Study

March 2016

Firefly Credit Union leveraged Nautilus® Advanced Capture from Fiserv to automate and streamline its scanning process, resulting in increased operational efficiency, complete document files and the elimination of scanning backlogs.

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FirstEnergy Corporation Case Study

November 2015

Two of FirstEnergy’s core values are customer service and positive change. Implementing eBill Easy Activation™ from Fiserv enabled the company to uphold these values while dramatically increasing paperless adoption.

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Fiserv Price Optimization Solution Drives Retention and Profitability for Merchant Acquirer

June 2015

Price Optimization solution from Fiserv mitigates merchant attrition by offering clients optimal pricing proposition. The acquirers get access to latest demand modeling, forecasting and price optimization algorithms – tailored to their unique business needs by our team of pricing experts.

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Five Points Bank Case Study

October 2014

Five Points Bank used Business Online™ and Mobiliti Business™ from Fiserv to expand its commercial customer market share and maintain its status as a technology leader in the region.

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Flagstar Bank Integrated Currency Manager Case Study

June 2016

Greater transparency of information across branches, better forecasting and easier reporting help Flagstar Bank optimize its cash balances and orders, resulting in greater efficiency and lower costs.

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Forreston State Bank

April 2016

When Forreston State Bank merged with Kent Bank, Forreston administrators sought to reduce operational redundancies. Since both were already using the Precision,® from Fiserv bank platform, moving to outsourced account processing was the cost-efficient solution.

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Fulton Financial Corporation

January 2015

Fulton Financial Corporation needed an account analysis solution that could provide support at a holding company level, simplify reporting and generate income. Weiland Account Analysis™ from Fiserv delivered this, plus customized reporting ability and personalized service.

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Granite State Credit Union Case Study

September 2014

An automated review and approval process enabled by Nautilus® from Fiserv helps Granite State Credit Union to pay vendors faster and spend far less staff time and resource on the task.

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Granite State Credit Union Leverages Digital Channels

March 2014

Granite State Credit Union turned to a complete array of fully integrated digital banking solutions from Fiserv to deliver the digital banking experience its members expect.

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Integrated Digital Solutions from Fiserv Drive Growth and Retention at Finger Lakes Federal Credit Union

July 2014

To secure continued growth and profitability, Finger Lakes Federal Credit Union enhanced its digital banking and payment capabilities, including enriched functionality for online, mobile banking and bill pay.

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Maps Credit Union DNA Case Study

August 2015

Maps Credit Union combined creativity, employee engagement and technology to achieve operational efficiency. Key to its success is the open architecture of DNA® from Fiserv and the power of the DNAcreator™ toolkit.

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Mercantile Bank Seizes an Opportunity with Weiland Account Analysis

March 2014

Weiland Account Analysis™ from Fiserv helped Mercantile Bank win commercial customers, develop new revenue streams and boost efficiency.

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NavyArmy Community Credit Union Case Study

September 2015

When NavyArmy Community Credit Union needed to replace its mobile banking solution to better meet the needs of its South Texas membership, it turned to Mobiliti™ to provide innovative features, a user-friendly experience and scalable technology.

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North Shore Bank Case Study

September 2015

North Shore Bank is all about helping families thrive, businesses grow and communities flourish. When customers started asking about mobile banking solutions, North Shore implemented Mobiliti™ from Fiserv to spearhead its mobile delivery.

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Protecting Customer Information and Identity With IBM Security Trusteer Rapport Case Study

January 2016

Chicopee Savings Bank chose IBM Security Trusteer Rapport, offered by Fiserv in partnership with IBM, as a security tool to help customers use online banking with greater confidence.

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Real-time Teller Capture Solution Slashes Costs and Improves Operations at Fairwinds Credit Union

March 2015

Fairwinds Credit Union dramatically reduced deposit chargeoffs, improved returned items processing times and gained efficiencies throughout its operations by moving from batch-based branch capture technology to tMagic™ for DNA®, a real-time teller capture system from Fiserv.

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Redstone Federal Credit Union Electronic Lobby Manager Operations DNAapp Case Study

February 2016

Redstone Federal Credit Union developed the Electronic Lobby Manager Operations (ELMO) DNAapp™ to help manage lobby resources at its branch locations, reduce member wait times and improve the member experience.

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Sage Payroll Services Delivers Immediate Benefits for Hamilton State Bank

May 2015

Hamilton State Bank chose Sage Payroll Services, a leading online payroll, tax administration and employee management solution, to expand their offerings to business customers.

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Selecting an Account Processing Platform to Support Rapid Growth and Expanding Customer Needs at Heritage Bank

August 2014

In the midst of several mergers and acquisitions, Heritage Bank needed a new account processing platform to support its growth strategy. It found it in the DNA account processing platform from Fiserv.

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Shell Geismar Federal Credit Union

May 2016

Looking to increase assets by $470 million, Shell Geismar Federal Credit Union used CUnify™ from Fiserv to modernize its account processing, enhance services, compete in the current financial environment, and attract and retain members.

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Staley Credit Union Case Study

May 2016

When Staley Credit Union was no longer happy with its online banking solution, it turned to Fiserv, a long-trusted partner that already supplied the credit union's account processing system and several other solutions.

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SunWest Federal Credit Union Case Study

October 2014

Mobiliti from Fiserv is among the digital channel solutions helping SunWest Federal Credit Union meet the demands of members who expect anytime, anywhere access to accounts and information.

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Tesco Bank Case Study

June 2015

Tesco Bank, a multinational retailer headquartered in the United Kingdom, set out to create a full-fledged retail bank and needed a technology partner to help achieve their vision of a customer centric bank.

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The First National Bank of Long Island Case Study

September 2014

The First National Bank of Long Island was feeling the pressure of an outdated document storage system. The space required to store loan files was taking its toll, and the bank’s processes were inefficient. In order to grow, the old system had to go.

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Tier 1 Bank Implements Cash Supply Chain Solutions from Fiserv Case Study

May 2016

Using Integrated Currency Manager™ and Device Manager™ from Fiserv, a Tier 1 bank reduced cash levels by 10 percent and ATM servicing costs by more than $1 million.

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Top 20 Bank Leverages CheckFree RXP from Fiserv to Drive Online Bill Pay Success

June 2011

The bank turned to Fiserv to convert its bill payment service to CheckFree® RXP®. In the 12 months following conversion, the bank saw progress in almost every customer metric, from enrollment, to usage, to satisfaction.

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UMassFive College Federal Credit Union

September 2015

Corillian Online® from Fiserv forms the backbone of UMassFive College Federal Credit Union's digital banking strategy, complemented by a complete offering of Fiserv online and mobile banking solutions that tightly integrate with its Portico® account processing platform.

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Union County Savings Bank Case Study

April 2016

At Union County Savings Bank, efficiency has improved dramatically as a direct result of the automated backups performed by Data Vaulting from Fiserv, replacing manual tape backups done by the bank.

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United Prairie Bank Case Study

April 2015

United Prairie Bank used Relationship Rewards for Premier to implement a rewards product offering and create customized incentive checking accounts. These initiatives helped the bank drive utilization of mobile technologies and promote consumer self-service.

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Westpac Earns Celent Model Bank Status for its Fiserv-Powered Digital Banking Implementation

March 2015

Westpac, working with Fiserv, simplified and unified its digital banking service, moving to a single platform for online, tablet and mobile banking. The implementation won them a Celent Model Bank Award 2015.

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Wintrust Financial Corporation Case Study

August 2014

Looking for a way to help its 15 banking subsidiaries improve their approach to contacting prospects and customers and leverage their entrepreneurial spirit, Wintrust Financial Corporation selected EnAct™, a flexible and proven CRM platform.

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YourCash Limited, Europe Gains More Than Expected With Device Manager Case Study

June 2016

Device Manager™ from Fiserv helps YourCash Limited, Europe improve ATM availability, achieve better control of its supply chain and gain powerful insight into its business.

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