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2011 Consumer Trends Survey Shows Financial Services Continue the Digital Shift

Consumers are increasingly turning to online and mobile channels for everything from opening accounts to sending and receiving money. As consumers’ lives become more digital, new services, such as mobile payments, as well a more established ones, such as e-bills, are poised for growth. This consumer survey, now in its tenth year, identifies ongoing and emerging trends within online banking, mobile banking and tablet banking, as well as trends related to the transactions conducted in these channels.

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