Consumer Care from Fiserv provides exceptional support to your consumers for CheckFree® RXP®/Small Business, reducing churn and increasing revenues to your bottom line.

 

Overview

Driving consumer loyalty has never been more important to financial institutions. With consumer churn at an all-time high, financial institutions must find innovative ways to retain and grow their deposit base. The number one way to enhance and maintain these client relationships is to provide a premiere support experience for your consumers.

With Consumer Care from Fiserv, you provide access to our knowledgeable associates through multiple contact channels, ensuring a positive and consistent consumer experience. Fiserv bank call centers across the U.S. offer 24x7x365 support with best-in-class call center technology. By engaging with Fiserv for your consumer care needs you're able to take advantage of:

  • Reduced Operating Costs – Outsourcing shifts attrition, training, technology refresh and overhead costs to Fiserv
  • Reduced Regulatory Pressures – Business complexity in bill pay makes it difficult to stay ahead of the curve and within compliance
  • Support Stability and Business Continuity – Outsourcing offers the ability to seamlessly manage through volume fluctuation and other disruptive occurrences while offering services through the channels that customers demand

Consumer Care is the premiere solution for servicing all of your clients' needs, offering you savings in investment, technology and resources. By partnering with Fiserv, you gain more than two decades of experience from the leading provider of support for online banking and bill pay services while reducing expenses, complementing existing operations, guaranteeing business continuity and providing the ease of accessibility that your consumers have come to expect.

 

Features

By tailoring our services to your existing operations, Fiserv offers an ideal consumer experience across all of your contact channels with:

  • Optimal Consumer Experience -­ Fiserv leads the industry with our survey tools and consumer experience analytics to ensure that we are providing the support your clients demand
  • Best-In-Class Technology -­ Fiserv invests in industry-leading technology to ensure our associates are optimally equipped to support consumer inquiries
  • Strict Adherence to Finance Regulation and Governmental Policies -­ Your client data is safeguarded with our compliance to PCI, SSAE16, Dodd-Frank, Reg E and all standards necessary to perform in today's financial space
  • Onshore -­ Fiserv is a 100% onshore financial services call center, increasing accessibility to both you and your consumers
  • Educational Resources -­ Fiserv is more than an outsource partner; we provide resources to keep you and your consumers up to date on issues facing the banking industry through free educational programs
  • Expertise - Who better to support your clients than the people who designed the product? Fiserv focuses on our core competency so that you can focus on yours

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For more information on Consumer Care and other Fiserv solutions, call us at 800-872-7882 or contact us.

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