Consumers expect convenient billing and payment options in step with the way they live and work. Balance customer demands with your need to contain costs, accelerate revenue collection and meet regulatory requirements with Engagement Advantage℠ from Fiserv.
Customers receive and pay their bills in more ways than ever before. Compete effectively and provide the best customer experience with access to new technologies and expertise - without adding excessive costs and complexity to your operations.
Engagement Advantage creates a unified approach to your billing and payment strategy by supporting the presentment and payment channels, methods and services your customers want – along with the back-office reconciliation process you need. This helps you accelerate the transition from paper to digital communications while driving faster collections through cross channel visibility. Our wide range of capabilities can help you manage your business more efficiently while enhancing your brand.
Prepare, present, pay and protect is the Fiserv approach to streamlining your billing and payments life cycle.
- Prepare the bills and include highly personalized messages that catch the reader's attention
- Present your bill in printed and digital formats, depending on customer preference
- Offer customers the flexibility to pay their bills in a number of ways
- Protect your company from financial misstatements and potential write-offs
- Meet individual preferences by offering billing and payment choices that fit the way your customers work and live
- Improve engagement by creating targeted communications that attract attention and engage your customers
- Speed revenue collection by offering the most payment options anywhere
- Simplify your life by using one vendor for the entire billing and payments life cycle
- Offer peace of mind with the highest level of security for your customer and business data, ensuring compliance with evolving regulatory requirements