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Managing Money in a Fast-Paced World

While most consumers are satisfied with their primary financial organization, many are less satisfied with their own financial health compared to other aspects of life. These are among the findings available in Expectations & Experiences: Household Finances, the quarterly consumer trends survey from Fiserv. The survey offers insights into consumer attitudes about financial services and how they manage and move their money, enabling financial institutions and billers to deliver solutions in step with the way people live and work today.

About Expectations & Experiences

Conducted by Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.


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High Interest in Card Security Controls

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Resources

Resource

Expectations & Experiences: 2016 Channels and New Entrants

What do consumers value? Relationships with financial institutions and a wide variety of options to engage.

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Resource

Expectations & Experiences: 2016 Consumer Payments Research Paper

Lack of awareness and security concerns keep people from adopting new services.

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Resource

Expectations & Experiences: 2016 Household Finances

Consumers want tools and guidance – especially with it comes to long-term financial planning.

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