Cater to your customers' billing presentment and payment preferences with convenient, secure and personalized solutions from Fiserv.

As a provider to 3,000 utility companies, Fiserv knows firsthand that customers receive and pay their utility bills in more ways than ever before. This requires you to expertly manage emerging billing and payment channels alongside traditional ones. We can help you streamline multi-channel billing.

 

Our Solution

Our unified approach simplifies both electronic and paper-based billing and payments and can result in accelerated revenue collection and improved customer engagement while reducing regulatory risk and cost.

Using a single data feed, Fiserv can:

  • Prepare the data to create bills and include personalized messages
  • Present the bills in printed and digital formats to distribute through mail, biller direct and bank channels
  • Enable your customers to pay using the channels they prefer

Provide simple, straightforward and convenient billing and payments experiences across all channels with our scalable, flexible and secure billing solutions will help you. Leverage our sophisticated messaging capabilities to enhance perception of your brand and influence customer behavior. Use our unified approach to migrate customers from paper to electronic channels seamlessly.

 

Benefits

Let the strength of Fiserv help your utility company:

  • Simplify your life by having one partner to manage the entire billing life cycle
  • Cater to customer preferences by providing channel and payment options
  • Speed revenue collection by offering a full range of payment options
  • Engage customers with the right message in the right channel to the right customer
  • Reduce regulatory compliance and security risk with solutions from a trusted industry provider

Terms and Conditions

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Resources

Solution

BillMatrix

Whether you need on-demand Web, mobile, IVR or agent-assisted payment functionality, BillMatrix® from Fiserv gives your customers secure, convenient, one-time payment options — while keeping costs under control.

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Solution

CheckFreePay

CheckFreePay® from Fiserv provides walk-in bill payment convenience and more locations for your customers to pay their bills.

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Solution

eBill Distribution

eBill DistributionTM from Fiserv lets you distribute your bills electronically to customers who prefer to manage bills with their financial institutions' online bill pay services. eBill Distribution is the perfect complement to your biller direct site.

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Resource

Getting the Billing and Payments Experience Right Pays Dividends for Billers

Key findings from Fiserv Insights: Ninth Annual Consumer Billing Preference Survey suggest speed and ease of use in how people receive and pay bills are key drivers of satisfaction and loyalty.

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Resource

FirstEnergy Corporation Case Study

Two of FirstEnergy’s core values are customer service and positive change. Implementing eBill Easy Activation™ from Fiserv enabled the company to uphold these values while dramatically increasing paperless adoption.

Download the case study

Resource

Billing and Payment Solutions for Utilities

Your customers are all different with dynamic billing and payment needs. It's important to balance their demands with your business objectives like reducing costs and collecting payments faster. Fiserv understands and is ready to help.

Download the brochure

Resource

Thrive in the Omnichannel Utility Billing and Payment Landscape

Fiserv offers the broadest range of single-source solutions in billing and payment channels. We work with utility companies to provide the award-winning solutions needed to reduce costs, drive revenue and increase customer satisfaction.

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Have a Question For Us?

For more information on Utilities and other Fiserv solutions, call us at 800-872-7882 or contact us.

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