Meet your customers at their point of billing presentment and payment preference with convenient, secure and personalized solutions from Fiserv.

Utility customers are receiving and paying their bills in more ways than ever before. As a result, utility companies are faced with the complexity of supporting emerging billing and payment methods alongside traditional ones.

Fiserv delivers bills and business-critical communications according to your customer's preference, paper or digital, across any device and helps you accept all forms of payment. Transform the way your utility company actively engages customers through billing presentment and payment options that optimize cost, improve efficiency, speed payments and increase satisfaction.

With Fiserv, your customers can count on simple, straightforward and convenient interactions with unsurpassed customer service and state-of-the-art solutions.

 

Our Solution

Fiserv manages all presentment requirements through sophisticated composition, targeted messaging and multichannel document delivery that provide greater efficiencies with the scale, security and flexibility to meet business needs.

Fiserv supports all of the payment channels, methods and services customers demand, with an integrated multichannel strategy that will help you transition from paper to digital, collect payments faster and provide cross-channel visibility and capabilities to efficiently manage your business while strengthening your brand.

We operate the largest electronic bill delivery network in the industry with 94 percent of all e-bills delivered by us. We also provide the most insight and analysis on the latest consumer and payment trends through our unparalleled industry research.

 

Benefits

Let the strength of Fiserv help your utility company:

  • Speed your revenue cycle by moving more customers to electronic billing and payments
  • Raise customer engagement by driving payment visits to your website or those of your agencies
  • Engage customers with other offerings from your company through a seamless digital experience from bill payment to new product discovery
  • Accept cash at more than 22,000 CheckFreePay walk-in payment locations
  • Increase satisfaction and boost loyalty with highly personalized print and digital communications through our national production network

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Resources

BillMatrix

Whether you need on-demand Web, mobile, IVR or agent-assisted payment functionality, BillMatrix® from Fiserv gives your customers secure, convenient, one-time payment options — while keeping costs under control.

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CheckFreePay

CheckFreePay® from Fiserv provides walk-in bill payment convenience and more locations for your customers to pay their bills.

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eBill Distribution

eBill DistributionTM from Fiserv lets you distribute your bills electronically to customers who prefer to manage bills with their financial institutions' online bill pay services. eBill Distribution is the perfect complement to your biller direct site.

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FirstEnergy Corporation Case Study

Two of FirstEnergy’s core values are customer service and positive change. Implementing eBill Easy Activation™ from Fiserv enabled the company to uphold these values while dramatically increasing paperless adoption.

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Billing and Payment Solutions for Utilities

Your customers are all different with dynamic billing and payment needs. It's important to balance their demands with your business objectives like reducing costs and collecting payments faster. Fiserv understands and is ready to help.

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Thrive in the Omnichannel Utility Billing and Payment Landscape

Fiserv offers the broadest range of single-source solutions in billing and payment channels. We work with utility companies to provide the award-winning solutions needed to reduce costs, drive revenue and increase customer satisfaction.

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Have a Question For Us?

For more information on Utilities and other Fiserv solutions, call us at 800-872-7882 or contact us.

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