Health insurers must consider customer acquisition and retention strategies as consumers now have a choice in the marketplace. Fiserv offers healthcare solutions to meet marketplace changes while strengthening member relationships.

Fiserv recognizes the strategic importance of every point of contact with your members, including enrollment materials, explanation of benefits (EOB), and statements and the payment and reconciliation process. We can help you turn every interaction into an opportunity to improve member engagement, maximize loyalty and positively impact profitability.

 

Our Solution

As a global leader serving more than 40 healthcare insurance companies (9 of the 10 largest), we're able to offer the cost efficiencies, expertise and revenue generating opportunities associated with working with a strong, single-source provider. Our solutions for healthcare insurance companies include:

  • Healthcare Member Communications: Transform welcome kits, member ID cards, statements, bills and letters into health management tools, customized for each member. By integrating multiple data streams, we combine information such as age, gender and risk-assessment factors with transactional data and then deliver the communications according to your member's preference – paper, email, Web, mobile or tablet
  • Billing and payment services: Easily implement a consumer-based solution that will help you facilitate faster, more efficient payments from your members with a multichannel approach. Consumers can pay in-person, use a credit, debit or prepaid card with payments made through various channels, or use electronic bill payment and presentment
  • RemitStream® Healthcare Lockbox: Manage both patient payments and complex EOB payments and documents with efficiency to get paid more quickly, reduce errors and write-offs, and reduce administrative costs
 

Benefits

  • Increase cost efficiencies by working with a single-source provider
  • Enhance member communications by combining transactional data with targeted, relevant messaging at the member level, to change behaviors and reduce claims
  • Deliver a multichannel billing and payment solution with the ability to reach all audience types, collect payments faster and reduce expenses
  • Improve cash flow and productivity by automating EOB posting, improving reconciliation and accelerating cash application, without making capital investments
  • Leverage our industry experience to solve complex business problems
  • Experienced provider for Medicare and Medicaid services
  • Committed to safeguarding customer confidentiality and privacy by complying with stringent industry regulations and adhering to our security standards for data, facilities and personnel

Terms and Conditions

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Resources

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Healthcare Member Advantage Video

Healthcare Member Advantage℠ from Fiserv can improve member engagement through our innovative, omnichannel member communications and premium billing and payment solutions to connect and elevate the member experience life cycle.

Watch the video

Resource

Healthcare Billing and Payments

Sweeping changes are transforming health care billing and payment. As members accept increasing responsibility for healthcare payments, they expect the same billing and payment choices and interactions they value from other service providers.

Learn more

Resource

Streamlining Health Care Payments through an Omni-Channel Approach

Disruptive changes within the health care industry are creating a number of billing and payment challenges for health care insurers and providers. An omni-channel approach will facilitate faster, more efficient customer payments, reduce operational costs and improve customer experiences.

Download the paper

Resource

Communications, Billing and Payments for Health Care

Fiserv helps transform the way you engage your members through communications and billing and payment options that reduce costs, improve outcomes and increase satisfaction.

Download the brochure

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For more information on healthcare and other Fiserv solutions, call us at 800-872-7882 or contact us.

For information about other solutions or issues, use the Contact Us Page.