Build lasting relationships by giving your telecommunications customers convenient, secure and personal billing and payment experiences from Fiserv.

Telecommunications customers receive and pay their bills in more ways than ever before. This requires billers to offer more options that meet the demands for emerging billing and payment methods alongside traditional ones. We can help.

 

Our Solution

Billing and Payment Solutions

Companies must operate in a "preference driven" landscape, where customers expect the choice to conduct their business by mail or in person, by phone or online. Fiserv has processed billions of billing and payment transactions that deliver the experiences customers want, accurately, securely and efficiently. We offer:

  • On-demand bill pay: Agent, web and IVR
  • Walk-in bill pay: More than 20,000 locations nationwide
  • Electronic bill pay (EBP): At your site and beyond your site

Deploying Fiserv multi-channel billing and payment solutions accelerates revenue collection and improves customer engagement. Using a single data feed, Fiserv can:

  • Prepare personalized bills
  • Present printed and digital bills to customers through mail, biller direct and bank channels
  • Give customers the choice to pay in person, by mail or through digital channels

Walk-In Payment Solutions

As America's leading walk-in bill payment service provider, Fiserv offers:

  • Same-day, next-day and three-day payment options
  • MasterCard® and Visa® card bill payments
  • Electronic payments: Capture the benefits of an electronic payment solution while allowing your customers to pay in person with cash
  • Reduced costs: Using Fiserv can help lower administrative costs and increase collection efficiency for walk in customers
  • Operational support: Bilingual customer service support,  agents in all 50 states, and point-of sale marketing support, helps ensure walk-in channel success
 

Benefits

Our solutions offer unique benefits:

  • Create efficiencies and lower costs by having Fiserv manage billing and payments
  • Provide preferred billing and payment options tailored to customer expectations
  • Speed revenue collection by offering most payment options anywhere
  • Improve customer engagement with the right message in the right channel to the right customer
  • Reduce regulatory and security risk and compliance with one of the industry's most trusted providers

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Have a Question For Us?

For more information on Telecommunications and other Fiserv solutions, call us at 800-872-7882 or contact us.

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