Build lasting relationships by giving your telecommunications customers convenient, secure and personal billing and payment experiences from Fiserv.

Telecommunications customers receive and pay their bills in more ways than ever before. This requires billers to offer more options that meet the demands for emerging billing and payment methods alongside traditional ones. We can help.

 

Our Solution

Billing and Payment Solutions

Companies must operate in a "preference driven" landscape, where customers expect the choice to conduct their business by mail or in person, by phone or online. Fiserv has processed billions of billing and payment transactions that deliver the experiences customers want, accurately, securely and efficiently. We offer:

  • On-demand bill pay: Agent, web and IVR
  • Walk-in bill pay: More than 20,000 locations nationwide
  • Electronic bill pay (EBP): At your site and beyond your site

Deploying Fiserv multi-channel billing and payment solutions accelerates revenue collection and improves customer engagement. Simply send your data stream – one time – from any system and Fiserv can:

  • Prepare personalized bills
  • Present printed and digital bills to customers through mail, biller direct and bank channels
  • Give customers the choice to pay in person, by mail or through digital channels

Walk-In Payment Solutions

As America's leading walk-in bill payment service provider, Fiserv offers:

  • Same-day, next-day and three-day payment options
  • MasterCard® and Visa® card bill payments
  • Electronic payments: Capture the benefits of an electronic payment solution while allowing your customers to pay in person with cash
  • Reduced costs: Using Fiserv can help lower administrative costs and increase collection efficiency for walk in customers
  • Operational support: Bilingual customer service support,  agents in all 50 states, and point-of sale marketing support, helps ensure walk-in channel success
 

Benefits

Our solutions offer unique benefits:

  • Create efficiencies and lower costs by having Fiserv manage billing and payments
  • Provide preferred billing and payment options tailored to customer expectations
  • Speed revenue collection by offering most payment options anywhere
  • Improve customer engagement with the right message in the right channel to the right customer
  • Reduce regulatory and security risk and compliance with one of the industry's most trusted providers

Terms and Conditions

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Resources

Resource

Unified Billing and Payment Approach Video

Fiserv provides a unified solution that simplifies the billing and payment life cycle, resulting in accelerated revenue collection and improved customer engagement with reduced complexity, regulatory risk and cost.

Watch the video

Resource

A Unified Billing and Payment Approach for Telecommunications

Today's consumers want to pay when and where they want with the method of their choosing. Your customers are no different; they expect a personalized experience in all that they do, even receiving and paying your bill.

Read the brochure

Solution

CardVision Fact Sheet

With the flexibility to choose individual components to meet your needs, CardVisionSM combines portfolio reporting, cardholder marketing and portfolio advisory services to create a long-term growth strategy built for success.

Read the fact sheet

Have a Question For Us?

For more information on Telecommunications and other Fiserv solutions, call us at 800-872-7882 or contact us.

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