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Telephone Banking

Banking through the telephone is an easy, efficient means of accessing account information and making transactions. This solution from Fiserv gives customers the convenience they seek.

 

Overview

Telephone Banking from Fiserv is a voice response system accessed with a touchtone phone. It enables customers to access their accounts and perform a variety of banking tasks, such as requesting stop payments and making transfers – anytime, anywhere.

Through the Telephone Banking solution's customizable features, your organization retains its image and relationship with your customers. Your bank’s phone number connects customers to your bank-branded Telephone Banking system, and they hear a customized message you’ve created. You can use that message to disseminate timely marketing and public relations information, such as the availability of extended branch hours or a new service.

Best of all, this solution demands little of your resources. Telephone Banking is a service bureau that requires no hardware investment and minimal maintenance. Fiserv provides all the support you need, assisting with implementation and guidance, and addressing your objectives.

 

Features

  • Offer convenience: Consumers can quickly and easily perform a variety of banking tasks with their phone
  • Keep customers informed: Use the system to spread information about your services
  • Minimal maintenance: Little is required to run this solution because Fiserv provides substantial support

For more information on Telephone Banking and other solutions from Fiserv, call us at 800-872-7882 or Contact Us.