When you are business partners with Fiserv and the Precision® bank platform, you’ll enjoy the convenient, friendly and helpful assistance provided by our support services team.
Our team of technical experts offers first-rate support for software applications and systems, delivering an immediate response on more than 97 percent of calls. You can also contact our support groups via email or search our online knowledgebase, which can be accessed directly within Precision and the client-focused Collaborative Care Center (C3) website.
- Systems services: With Precision, you receive dedicated systems support – a unique service not included with many other bank platforms. You can call our experienced team for Precision technology needs that range from core IBM system issues to wide-area network (WAN) communications. Assistance is also provided in the areas of enterprise storage solutions, consulting on networking best practices and much more
- Outsourced services: When you use Precision in an outsourced environment, our data center team works as an extension of your own staff, providing technical and banking expertise to operate the Precision system
- Extended-hours support: Should your business needs require it, you can choose to enroll in our extended-hours support package. You’ll have access to hardware and software experts through a mobile phone system outside standard business hours
Services & Support