Notifi℠ from Fiserv delivers real-time, two-way actionable alerts from multiple systems, including account processing and online banking, to any device or system based upon the financial institution and its customers' or members' preferences.

 

Overview

Notifi enables financial institutions' customers and members to choose what they want to be alerted about, how they receive those alerts (email, text, push notification), where they receive alerts (mobile devices, email addresses, online), and even when to receive alerts (users can indicate quiet times).

 

Events: Technology Everywhere, All the Time

Events occur throughout the day for consumers and businesses – from a point-of-sale transaction at a local coffee shop to a business originating payroll files. Financial institution events include when a wire transfer is completed, an ACH payment fails or a balance drops below a certain threshold. Online and mobile banking events include a mobile deposit, a scheduled payment being cancelled, a password changed and more.

Each event represents an opportunity to engage your customer or member. Those engagements, in the form of automated alerts, build stronger relationships, reducing attrition and increasing profitability.

Alerts: Pushing Technology

Alerts sent to financial institutions' customers and members enable decision making, provide information and reduce fraud risk. For example, low balance alerts warn consumers to put more money into an account while notifications of deposits can offer peace of mind.

"Push" notifications have become a prevalent marketing and customer/member management tool. These notifications are most valuable to financial institutions when consumers can initiate a response within a secure app, in real-time. For instance, instead of simply notifying a customer or member of a low account balance, the alert includes a response option to transfer funds using the mobile device. This deepens the customer's or member's engagement level, provides greater customer control and ultimately increases their satisfaction.

 

Features

Notifi can help financial institutions reduce costs, increase revenue and meet business needs in several ways, including:

  • Putting your customers' or members' needs first: No one knows their personal financial needs better than that individual. Consumers who receive real-time, actionable alerts are enabled to immediately make the best decisions possible 
  • Decrease customer servicing costs: Consumers self-administer which alerts to receive and when, where and how to receive them, decreasing costs related to servicing customers and accounts and freeing staff to focus on other revenue-generating activities
  • Lower costs due to fraud exposure: Receiving real-time alerts on unusual activity can catch potential fraud quickly; notifying customers of questionable activity reduces fraud exposure windows
  • New revenue opportunities: NSF alerts help communicate the need for consumers to use overdraft protection plans. Research indicates that consumers receiving bill pay alerts generate higher-than-average transaction activity
  • Customer engagement and retention: Innovative solutions automate and simplify customers' lives, helping to keep them engaged long term while notifications increase touchpoints and calls to action
  • Real-time integration: A single events and alerts solution integrated across your existing and future technology investments creates synergy, efficiency and increases the ROI of every system interacting with Notifi
  • Front and back office event triggers: Supporting alerts across multiple systems and lines of business centrally enables automation of your sales, service and management oversight processes, increasing efficiency, consistency, service satisfaction, cross-sales success and overall customer goodwill

Terms and Conditions

close

Resources

Resource

Client Testimonial – Axiom Bank Empowers Consumers With Notifi

Axiom Bank customers were asking for real-time alerts about their banking account activity. The bank answered those requests with Notifi℠ from Fiserv.

Watch the video

Resource

Notifi: Supporting Customer Engagement Strategies

Hear how Home Federal Bank uses Notifi℠ to connect with customers while servicing customer needs and expectations with real-time, two-way actionable alerts.

Watch the video

Resource

Push Notifications Are Redefining Financial Communications

The digital age is changing the way financial institutions engage with their customers. As smart devices become an integral part of life, consumers are demanding tighter control over their day-to-day finances.

Read the white paper

Resource

Notifi: Delivering the Immediacy Customers Demand

Notifi℠ opens a world of possibilities with real-time, two-way actionable alerts. Hear from two Fiserv clients as they share the greatest benefits to their customers and their organizations.

Watch the video

Resource

Notifi

Notifi℠ from Fiserv delivers real-time, two-way actionable alerts from multiple systems, including account processing and online banking, to any device or system based upon the financial institution and its customers' or members' preferences.

Learn more

Share this page:

Have a question for us?

For more information on Notifi and other solutions from Fiserv, call us at 800-872-7882.

Contact Us