Focus™ for Premier® from Fiserv facilitates custom integration so real-time account data from multiple sources can be consolidated and made available to online banking customers with a single login.
By enabling financial institutions to provide customers with secure and convenient access to information about all their accounts, Focus enhances the online banking experience. That, in turn, can increase online banking usage and build customer loyalty. This solution also makes it possible to feed real-time information from other internal applications to Premier, arming front-line staff with additional information such as customer profitability data, which can guide them as they interact with customers.
Financial institutions face competition from a wider array of alternative service providers than ever. Focus helps you compete successfully and keeps your organization at the heart of your customers’ financial lives.
- Real-time data aggregation: With Focus, you can leverage custom integration to other websites to import real-time financial data from a variety of sources, including credit card companies, investment brokers, trust departments, health insurers, and virtually any other financial service linked to your financial institution
- Integration with online banking solutions: Through integration with Retail Online™ and Business Online™, our consumer and business online banking solutions, customers are able to view the aggregated information from your online channel. Customer convenience is enhanced, because they don’t have to go to multiple websites and remember several user names and passwords
- Stronger customer relationship management: Focus supports customer relationship management by providing staff with access to a more complete view of customers’ financial portfolios. This insight can lead to service and advice that’s more tailored to individual customers’ situations, and may prompt customers to expand their relationships with your organization