CRM & Business Intelligence
Information is a powerful tool for improving your organization's performance. CRM and Business Intelligence solutions from Fiserv help you leverage information to analyze performance, gain valuable insights into customer behavior and enhance relationships.
CRM and Business Intelligence from Fiserv is a suite of products to help you transform raw data into actionable business intelligence you can use to increase performance, understand your customers better and enhance profitability.
The robust solutions in the CRM and Business Intelligence suite are designed to:
- Deliver useful intelligence to all of your customer touch points
- Prepare and analyze reports
- Track, measure and evaluate marketing programs for cost-efficiency and effectiveness
- Improve the service experience for your customers
- Help you make informed business decisions
The solutions can be implemented independently or used together to deliver even greater power.
Many solutions in the CRM and Business Intelligence suite integrate data from the DNA™ account processing platform and other sources to provide a complete view of customers, products, transactions, channels and more.
For more information on CRM and Business Intelligence solutions from Fiserv, call us at 800-872-7882 or Contact Us.
What We Offer
Activity Manager for DNA
Managing sales leads, service requests and marketing programs is critical to building relationships, and Activity Manager for DNA™ from Fiserv helps you tackle the job quickly and efficiently.
Contact Management for DNA
Place relationship knowledge, actionable activities and transactional information at your staff's fingertips with Contact Management for DNA™ from Fiserv, a solution designed to help you maximize every interaction and deliver superior service.
Dynamic Messaging for DNA
Expand relationships while enhancing service by using Dynamic Messaging for DNA™ from Fiserv to deliver real-time messages to your front-line staff tailored to each customer interaction.
Marketing Analytics for DNA
Gain critical knowledge about customers, prospects, business lines and products with Marketing Analytics for DNA™ from Fiserv, a single source of information that helps to broaden your business intelligence capabilities and implement targeted marketing campaigns.
Open Data for DNA
Transform the abundance of data your organization collects into useful information with Open Data for DNA™ from Fiserv, a robust data warehouse that facilitates research, analysis and reporting.
Publisher for DNA
Extend your strategic vision from the boardroom to the front line with Publisher for DNA™ from Fiserv, a customizable portal page providing access to all solutions in the CRM and Business Intelligence suite and beyond.
Report Writer for DNA
Simplify the ad hoc reporting process with Report Writer for DNA™ from Fiserv, an enterprise-wide, Web-based query and report writing tool that delivers the information you want the way you want to receive it.