Place relationship knowledge, actionable activities and transactional information at your staff's fingertips with Contact Management for DNA® from Fiserv, a solution designed to help you maximize every interaction and deliver superior service.
Contact Management delivers easy access to information from multiple CRM and transactional systems, providing a complete history of interactions with each customer, including the channel, length of contact, transactions conducted and staff involved. The solution's contact session-management capabilities enable you to manage and track multiple interactions with efficiency and ease.
Contact Management lets you optimize every contact using real-time information spanning the entire relationship and helps you increase wallet share by helping your staff suggest timely offers for relevant products and services.
- Integrates with multiple CRM and transactional systems: Gives you a comprehensive view and history of interactions
- Workflow-enabled functionality: Improves efficiency while integrating into your existing operational processes
- Robust authentication and validation features: Protects personal information and reduces fraud risk