Place relationship knowledge, actionable activities and transactional information at your staff's fingertips with Contact Management for DNA® from Fiserv, a solution designed to help you maximize every interaction and deliver superior service.

 

Overview

Contact Management delivers easy access to information from multiple CRM and transactional systems, providing a complete history of interactions with each customer, including the channel, length of contact, transactions conducted and staff involved. The solution's contact session-management capabilities enable you to manage and track multiple interactions with efficiency and ease.

Contact Management lets you optimize every contact using real-time information spanning the entire relationship and helps you increase wallet share by helping your staff suggest timely offers for relevant products and services.

 

Features

  • Integrates with multiple CRM and transactional systems: Gives you a comprehensive view and history of interactions
  • Workflow-enabled functionality: Improves efficiency while integrating into your existing operational processes
  • Robust authentication and validation features: Protects personal information and reduces fraud risk

Have a question for us?

For more information on Contact Management for DNA from Fiserv, call 800-872-7882 or contact us. For support, visit Compass, or call 866-964-0121, Option 1. Client ID plus case # or passphrase required.

Contact Us

 

CRM & Business Intelligence

Activity Manager for DNA

Contact Management for DNA

Dynamic Messaging for DNA

Marketing Analytics for DNA

Open Data for DNA

Publisher for DNA

Report Writer for DNA

Terms and Conditions

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