The fifth annual Fiserv Billing Household Survey results underscore the fact that Americans like choice in almost everything.
Three quarters of U.S. consumers say multiple billing and payment options are important or very important, and 76 percent of people use more than one method to pay monthly bills. Twenty percent change how they pay their bills from month to month.
Among online households (those with Internet access), 73 percent pay at least one bill online each month – and 48 percent of them receive at least one bill electronically every month. People who receive e-bills say doing so helps them better manage their finances (75 percent) and that e-billing improves their relationships with the company from which they receive the bill (37 percent).
Overall, people are moving away from checks and toward electronic bill payments. Over the past 10 years, the volume of payments made by check has declined substantially. Today, 24 percent of bill payments are made by check, down from 61 percent in 2002. On the flip side, online bill payment volume has increased exponentially – and now represents 50 percent of all bill payments.
Mobile bill payments are made by 8 percent of online households, but that number is quickly growing. Smartphone users lead the way, with mobile bill payments among this group jumping 41 percent during the previous year. Even 3 percent of people who spend little or no time online are paying bills with mobile devices.
Why are people embracing this mobile payment technology? A number of reasons, including time savings, convenience and anytime, anywhere access.