Consumers Value Intelligent Payments Experiences

With a steady flow of new competition in the payments space, creating experiences that meet expectations is more important than ever. Are they able to make payments whenever, wherever and however they want? Are the options easy and intuitive? People notice when their financial organizations “get them.” Select highlights from the research include:

  • Almost three-quarters (72 percent) of consumers would prefer to set up autopay online through their biller or through their financial organization.
  • More than half (58 percent) of digital wallet users increased their usage in the past year.
  • Consumers involved in bill management are more likely to be concerned about the security associated with paying bills (50 percent) than receiving them (38 percent).

For more information on people’s views on payments, download our latest consumer trends research report, Expectations & Experiences: Consumer Payments.


About Expectations & Experiences

Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.


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