Money Management Made Easy

Many consumers struggle with managing their finances. Still, they recognize the potential for improvement and look to their financial organizations for help. Broadly, they want enhancements that make money management easier, faster and safer. Highlighted findings from our survey include:

  • Almost one-third (30 percent) of consumers consider managing finances a burden
  • Nearly two in three cardholders (64 percent) receive transaction alerts; of those, 42 percent say they have caught fraud via alerts
  • A majority (56 percent) are interested in biometric alternatives to passwords/PINs for their accounts

For data and insights on how consumers move and manage money, download our report, 2018 Expectations & Experiences: Household Finances.

Why is managing finances a burden?

 

About Expectations & Experiences

Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

 

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