The Better Billing and Payment Experience, Start to Finish

Engagement AdvantageSM from Fiserv delivers an integrated approach that enables your business to offer the billing and payment options your customers demand, drive greater engagement to increase growth, and help you compete on the customer experience.

People expect personalized experiences and convenient choices with every interaction.

Meet their diverse demands and effectively compete on the customer experience with access to new technologies and expertise - without adding unnecessary cost and complexity to your operations.

Create Bills That Drive Engagement

There's more than one way to deliver bills, and more than one way to reach the people reading them. Whatever the delivery method, customers spend serious time with their monthly bills. Our research shows that on average customers spend approximately two to four minutes on each paper bill, and slightly less on each electronic bill. Highly personalized, branded bills can engage, cross-sell and deliver a consistent cross-channel customer experience.

  • Send the right communication to the right person through the right channel
  • Turn each customer touchpoint into an opportunity to reinforce your brand
  • Provide relevant information about new offerings and incentives through the channel your customers choose – paper or digital

 

Consumers in a fast-moving, "want it now" world use multiple devices and channels. Complete this form to learn how monthly bills can enhance customer engagement.


Prepare

Prepare the bills and include personalized messages that catch the reader's attention

Present

Present your bill in printed and digital formats, depending on customer preference

Pay

Offer customers the flexibility to pay their bills in a number of ways

Protect

Protect against financial misstatements and potential write-offs with bank-level security


Deliver the Billing & Payment Options Customers Want

Insurance

Fiserv offers an integrated approach for property, casualty and life insurers with personalized billing, multiple payment options and reconciliation services

Telecommunications

An integrated billing and payments approach from Fiserv builds lasting relationships by giving your telecommunications customers convenient, secure and personal billing and payment experiences

Utilities

Cater to your utility customers' billing presentment and payment preferences with a convenient and secure unified approach to the billing and payment life cycle

Make Payments Seamless

Fiserv has one of the largest, most trusted electronic bill delivery and payments networks in the industry. Maximize the potential of electronic payment options and channels to meet your needs and your customers' changing demands.

  • Let customers choose debit, credit, Automated Clearing House (ACH), check or even cash at thousands of walk-in locations
  • Enhance and extend your online and mobile bill pay options including mobile wallet
  • Drive faster payments and increased satisfaction through automated alerts, notifications and messaging

Protect Business and Customer Data

Ensure the highest levels of data security and compliance with evolving regulations.

  • Bank-grade security
  • Automated enterprise approach to transactional reconciliation and certification
  • Prevent financial misstatements and potential write-offs

Connect With Customers

Manage your entire billing and payments life cycle with Engagement Advantage from Fiserv. Our integrated approach streamlines and enhances bill preparation, presentment and payments, while protecting your business financials and customer data.

Improve the customer experience, increase engagement, accelerate revenue collection and reduce costs with Engagement Advantage.

Ready to learn more?

For more information on Engagement Advantage and other Fiserv solutions, call us at 800-872-7882 or contact us.

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