Branch Transformation

Meet consumer expectations by blending branch and digital capabilities to elevate your banking experience.

In the minds of consumers, the banking experience you provide reflects your brand. Regardless of whether someone uses your mobile banking app or walks into a branch – or both – you want that customer journey to look and feel the same.

The branch is evolving to become an extension of your digital experience. As banking behaviors continue to rely on mobile and digital devices, determining where branches are most relevant and establishing a digital experience within the branch are crucial steps for every financial institution. 


Branch Transformation Supports Digital Experiences

Staying ahead of changing consumer expectations is challenging. People, process and technology are the pillars of successful transformation initiatives.

The Three Building Blocks of Branch Transformation

In today's consumer-driven digital world, branch transformation is necessary to preserve performance and relevance, but a one-size-fits-all approach won't work. 

Synchrony Bank Wins Celent Award for Core Banking Replatforming

Synchrony Bank transformed their core banking platform and the digital customer experience. Discover what financial institutions can create with open banking.

Expanding Your Footprint: Growth through Branch Expansion Paper

Find prime locations for your current and future bank branches to increase growth. Learn more about data-driven branch optimization for your financial institution.

Our Solution

Our solutions and services help you create greater value, growth and efficiencies while providing capabilities that can extend the consumer relationship. In addition to technology, think about your processes and people during your transformation.

Fiserv can help you throughout the journey with expertise via our advisory/consulting services. Whether you're looking to extend your digital brand, create a higher return from your products, or extend efficiencies through branch optimization and processes, we have the experts to assist you.  

Be ready for what's next: technology, channels, and behaviors

A Fiserv ecosystem supports the rise in new technologies and channels; our advisory services help you gather and analyze the data needed to make critical decisions and roadmaps. With a solid digital strategy and updated branch technology, you'll be prepared to adapt to changing behaviors. We can support you in every aspect including account processing, deposit operations, data analytics, digital channels and real-time alerts. We offer an enterprise-wide, comprehensive approach to help you create a seamless customer journey.


Staff and Culture

Branch Design


The evolution of the branch blending into the digital world is the foundation for these concepts:

  • Common customer experience for a frictionless journey between self-service and in-person service
  • In-branch process automation wherever possible to maximize efficiencies
  • Untethering the banker with digital technologies to make them mobile, efficient and responsive, inside or outside the branch
  • Use of evolving technologies like customer relationship management, biometric, artificial intelligence (AI), or robotics

Have a question for us?

For more information about branch transformation and other Fiserv solutions, call us at 800-872-7882 or click below.

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