Utilities

Engagement Advantage℠ from Fiserv lets you cater to your customers' billing presentment and payment preferences with a convenient and secure integrated approach to the billing and payment life cycle.

As a provider to more than 3,000 utility companies, Fiserv knows customers receive and pay their utility bills in more ways than ever before. This requires you to manage emerging billing and payment channels alongside traditional ones. We can help you streamline the billing and payment life cycle while helping you compete by providing the best customer experience.

Our Solution

Engagement Advantage is an integrated approach that simplifies digital and paper-based billing and payments. This approach can result in accelerated revenue collection and improved customer engagement while reducing regulatory risk and cost.

Provide simple, straightforward and convenient billing and payments experiences across all channels with our scalable, flexible and secure billing solutions. Leverage our sophisticated messaging capabilities to enhance perception of your brand and influence customer behavior. Use our integrated approach to migrate customers from paper to electronic channels seamlessly.

Simply send your data stream – one time – from any system and Fiserv can:

  • Prepare the data to create bills and include personalized messages
  • Present the bills in printed and digital formats to distribute through mail, biller direct and bank channels
  • Enable your customers to pay using the channels they prefer
  • Protect your company from financial misstatements and potential write-offs

Consumers in a fast-moving, "want it now" world use multiple devices and channels. Complete this form to learn how monthly bills can enhance customer engagement.


Benefits

Let the strength of Fiserv help your utility company:

  • Simplify your life by using one partner to manage the entire billing and payments life cycle
  • Cater to customer preferences by providing channel and payment options
  • Speed revenue collection by offering a full range of payment options
  • Engage customers by delivering the right message in the right channel to the right customer
  • Reduce regulatory compliance and security risk with solutions from a trusted industry provider

 

 

 

 

Have a question for us?

For more information on Utilities and other Fiserv solutions, call us at 800-872-7882 or contact us.

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