Healthcare

Health insurers must consider customer acquisition and retention strategies as consumers have a choice in the marketplace. Fiserv offers healthcare solutions to meet marketplace changes while strengthening member relationships.

Customers want more choices, more convenience and more security. And Health insurers want to create enjoyable customer experiences that attract new customers and keeps existing ones happy and loyal. Fiserv offers healthcare solutions to meet marketplace changes while strengthening member relationships.

Fiserv recognizes the strategic importance of every point of contact with your members, including enrollment materials, explanation of benefits (EOB), and statements and the payment and reconciliation process. We can help you turn every interaction into an opportunity to improve member engagement, maximize loyalty and positively impact profitability.

Our Solution

As a global leader serving more than 40 healthcare insurance companies (9 of the 10 largest), we're able to offer the cost efficiencies, expertise and revenue generating opportunities associated with working with a strong, single-source provider. Our solutions for healthcare insurance companies include:

  • Healthcare Member Communications: Transform welcome kits, member ID cards, statements, bills and letters into health management tools, customized for each member. By integrating multiple data streams, we combine information such as age, gender and risk-assessment factors with transactional data and then deliver the communications according to your member's preference – paper, email, Web, mobile or tablet
  • Billing and payment services: Easily implement a consumer-based solution that will help you facilitate faster, more efficient payments from your members with a multichannel approach. Consumers can pay in-person with payments made through various channels, or they can pay digitally using ACH or card payment methods, including Digital Payments SDK API-based processing
  • RemitStream® Healthcare Lockbox: Manage both patient payments and complex EOB payments and documents with efficiency to get paid more quickly, reduce errors and write-offs, and reduce administrative costs
  • Disbursement Services: When consumers run into healthcare costs following medical treatment, they want payouts, reimbursements or refunds to come quickly, to improve cash flow to help with the care they need to get back in top condition. Fiserv helps companies move funds in minutes, not days – all that is needed is the recipient's bank account, debit/prepaid card, email address or phone number. 

Benefits

  • Increase cost efficiencies by working with a single-source provider
  • Enhance member communications by combining transactional data with targeted, relevant messaging at the member level, to change behaviors and reduce claims
  • Deliver a multichannel billing and payment solution with the ability to reach all audience types, collect payments faster and reduce expenses
  • Improve cash flow and productivity by automating EOB posting, improving reconciliation and accelerating cash application, without making capital investments
  • Leverage our industry experience to solve complex business problems
  • Experienced provider for Medicare and Medicaid services
  • Committed to safeguarding customer confidentiality and privacy by complying with stringent industry regulations and adhering to our security standards for data, facilities and personnel

Have a question for us?

For more information on healthcare and other Fiserv solutions, call us at 800-872-7882 or contact us.

For information about other solutions, use the Contact Us Page.